Security Supervisor (Overnight)

San Jose Sharks; San Jose (CA); On-site; Full time

Job summary

The San Jose Sharks are seeking a dedicated Security Supervisor to oversee the overnight security operations at multiple venues, ensuring safety and security during events. This full-time role requires supervision of security staff, implementation of security policies, and strong leadership skills. Ideal candidates will possess related experience and a desire to maintain a safe environment for all attendees.

Benefits

Competitive compensation

Medical/Dental/Vision/Flexible Spending Accounts

401K (pre-tax and Roth options)

Generous Paid Time Off Policy

Complimentary or discounted tickets

Inclusive culture valuing diversity

Qualifications

• Minimum three years of relevant security experience.
• Possession of a current BSIS Guard Card.
• CPR and First Aid Certification preferred.

Responsibilities

• Supervise and manage 24-hour security staff.
• Monitor CCTV and maintain security protocols.
• Coordinate security for events and daily operations.

Skills

Supervision

Communication

Crisis Management

Judgment

Leadership

Customer Service

Education

Associate’s Degree

Bachelor's degree (preferred)

Tools

CCTV Systems

ABI Time and Attendance

S2 Access Control

Wisenet Camera System

Job description

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Talent Acquisition Partner at the San Jose Sharks

TITLE: Security Supervisor (Overnight)

POSITION TYPE: Full Time, Exempt/Non-Exempt

COMPANY: Sharks Sports and Entertainment, LLC

LOCATION: San Jose, CA

REPORTS TO: Security Manager

Pay Range: The pay range for this role is $27.52 per hour

Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future.

Position Overview

The Security Supervisor is responsible for maintaining the physical security and safety of SAP Center at San Jose, Sharks Ice at San Jose and Tech CU Arena, scheduling the 24-hour security staff, training, enforcement of policies and procedures, and making rounds to guard against unauthorized entry and activities. This position is to oversee the operations of the overnight security team working generally from 10:00pm – 6:00am, five days a week based on event schedules at SAP Center, Sharks Ice at San Jose and Tech CU Arena.

Essential Duties and Responsibilities:

Supervision

• Supervise admission to SAP Center at San Jose in general and especially during events by overseeing 24-hour security staff and performing magnetometer and bags checks, checking ID cards, and credentials of employees and others, interfacing with employees, the public and all vendors in the Arena.
• Hire, train, schedule, assign, and coach and counsel 24 Hour Security staff.
• Process payroll and maintain current schedules within the ABI system.
• Ensure adequate staff coverage for all incoming calls and persons.
• Develop and implement procedures, policies, and systems for all security/safety related incidents/contingencies and train staff on their responsibilities while carrying them out.
• Work with management to determine the need for and implement programs to attain a sufficient number of staff with CPR and Basic First Aid training/certification.
• Enforce facility policies including safety, facility access, loss prevention and other relevant tasks.

Security of Facility

• Monitors CCTV and alarm computers as well as issue Arena ID cards.
• On-going operation of alarm systems including maintenance and trouble-shooting and electronic access control.
• Liaise with other departments regarding safety policies.
• Set-up and monitor radio equipment for Security Department.
• Implement facility emergency preparedness plans.
• Maintain 24-hour, 7-day availability of knowledgeable security assistance.

Administrative

• Participate in the recruiting, hiring and training of security employees. Establish performance objectives and conduct performance evaluations.
• Supervise security staff; provide direction, train, evaluate and counsel. Ensure all security personnel are trained and carry out their duties in accordance with established expectations.
• Ensure that personnel are meeting performance expectations; provide verbal and written documentation of performance; and implement strategies that enhance the efficiency and effectiveness of department operations.
• Ensure day-to-day operations run efficiently; reassign personnel depending on operational needs.
• Coordinate security for events and day-to-day operations.
• Work and become familiar with staff personnel by working a variety of shifts and hours.
• Assist, advise and guide departments regarding security regulations and procedures; provide recommendations for improving assigned security function.
• Utilize electronic security systems, including: Wisenet Camera System, S2 Access Control, ABI Time and Attendance.
• Initiate investigations and develop loss reduction procedures.
• Investigate incident reports, observation reports and daily security assignments; ensure proper procedures are followed by all officers on site.
• May oversee security equipment issuance and maintenance.
• Perform the duties of a security officer on a regular basis.
• Maintain files, records, and logs consistent with the needs of Security and other departments for historical information.
• Audit log entries and other written reports/memos as needed, as well as developing and implementing department strategies, procedures, and systems.
• Establish and maintain computerized records including incident reports, employee roster, and lost and found.
• Prepare and submit timely reports including payroll and other data relative to department operations.
• Maintain and administrate all 24-Hour Security software including Camera monitoring client, ISS, and Aware manager activity log.
• Establish and enforce strict procedures consistent with security and safety guidelines
• Perform other tasks and projects as required.

Minimum Qualifications

• Associate’s Degree and three years of relevant security experience, or combination of education and relevant experience. Bachelor's degree preferred.
• In possession of a current BSIS Guard Card
• CPR and First Aid Certification preferred
• Prior supervisor experience preferred
• Strong oral and written communication skills, including the ability to use discretion.
• Ability to handle multiple tasks and to use sound judgment and independence in determining priorities.
• Willingness and ability to hold others accountable for meeting performance as well as general conduct expectations.
• Demonstrated ability to remain calm and make sound decisions during critical incidents.
• Ability to keep sensitive information strictly confidential at all times.
• Knowledge and understanding of department's policies and procedures; willingness to embody and promote the team’s and department's ethics, values and operating principles.
• Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include interacting with individuals who have been experiencing a crisis.
• Demonstrated ability to lead others and supervisory experience in 24-hour environment which includes scheduling and coaching and counseling others.
• Computer skills including Outlook, Word and Excel including ability to learn new computer systems.
• Administrative and computer knowledge at a sufficient level to meet department needs including administration of Building Safety Systems including: S2 Building Access, Wisenet Camera System, Aware Manager.
• Strong customer service orientation; demonstrated ability to work well with colleagues, guests, and clients and with external organizations.
• Availability to work a variety of shifts and availability to work any of 365 days each year including weekends and holidays.
• This job will require you to work shifts outside of SSE’s typical business hours. This position will be scheduled to work from 10:00pm – 6:00am on weekends, holidays and events as business needs require.

Physical Requirements

• Ability to sit, stand and utilize a computer for extended periods of time
• Communicate via phone and email with a variety of individuals
• Ability to bend at the waist, reach overhead and lift up to 15lbs with or without accommodation
• Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
• Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
• May be required to travel to other company locations
• May be required to attend conference, events, and training sessions within Bay Area or in- or out-of-state locations.

What We Offer

• Competitive compensation (base salary and variable incentive plan)
• Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
• 401K (pre-tax and Roth options)
• Generous Paid Time Off Policy
• Minimum of 10 Paid Holidays and Wellness Days per year
• Complimentary or discounted sports and concert tickets
• Other League & partner discounts
• Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
• An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry

This position is not eligible for U.S. work authorization sponsorship.

Summary:

Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T – Team success is more important than individual success

E – Exceptional experience is non-negotiable in everything we do

A – Appreciate others for their diversity and opinions

M – More risk leads to more rewards and expands our comfort zones

T – Trust that all teammates have the best intentions

E – Empower all teammates to make informed decisions

A – Always say what you really mean and do what you say

L – Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing

• Industries

  Spectator Sports and Entertainment Providers

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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