Security Supervisor (Horseshoe)

Caesars Entertainment; Council Bluffs (IA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in entertainment is seeking a Guest Safety supervisor role. This position involves directing safety operations, ensuring compliance with regulations, and supervising staff. The ideal candidate is experienced in guest safety or law enforcement and possesses strong communication and leadership skills.

Benefits

Flexible Time Off

401(k) with company match

Free parking

Free meals during shifts

Qualifications

• 3 years of experience in Guest Safety or law enforcement preferred.
• Must be at least 21 years old.

Responsibilities

• Assist the Guest Safety Manager in achieving goals and direct guest safety activities.
• Monitor and handle compliance regarding safety regulations.
• Supervise, train, and coordinate safety staff.

Skills

Communication

Leadership

Decision-making

Investigative procedures

Stress management

Education

High school diploma or GED

Job description

Caesars Entertainment is blazing the trail for our team members with an all-new benefits program. Full-time team members can choose from five different medical coverage levels. We also have an on-site clinic for team members to utilize. Additionally, team members have various options with dental and vision plans, along with other voluntary benefits. All full-time team members are eligible to enroll in this benefits jackpot with their new career at Caesars Entertainment.

Salaried team members can enroll in medical, dental, and vision benefits starting on day one of employment. They can also enjoy Flexible Time Off from day one.

Additional benefits include the option to enroll in a 401(k) with a company match, free parking, and a wide range of team member activities. Team members can also enjoy free meals in our dining room while on shift, which includes sandwiches, salads, fresh fruit, cereal, and a variety of beverages.

KEY JOB FUNCTIONS:

• Assist the Guest Safety Manager in achieving departmental goals during assigned shifts and direct all guest safety activities.
• Monitor activity regarding Iowa Gaming Commission regulations and company policies.
• Handle compliance matters related to the Guest Safety Department.
• Supervise, train, and coordinate staff.
• Monitor incident reports, ensure proper handling, and initiate investigations.
• Develop, implement, and maintain internal and external reporting procedures. Monitor the exclusion list and enforce policies where appropriate.
• Operate a motorized vehicle.
• Monitor facilities and department expenses.
• Keep the Guest Safety Manager informed of all incidents involving guests and employees.
• Familiarize with the operation of communication and camera equipment on the property.
• Handle stressful situations involving the public effectively.
• Demonstrate strong analytical, oral, and written skills.
• Use tact when dealing with difficult customers.
• Perform physical activities such as bending, jumping, twisting, crouching, gripping, and carrying heavy loads.
• Run on level surfaces and stairs.
• Identify and respond quickly to potential problems and conflicts, including defending oneself and others in physical situations.
• Move efficiently around work areas, including walking and standing.
• Initiate positive interactions with guests and employees, proactively encouraging engagement and promoting events and promotions.
• Participate actively in pre-shift meetings and Buzz Sessions, providing feedback and positive influence.

EDUCATION and/or EXPERIENCE:

• High school diploma, GED, or comparable experience preferred.
• Preferably, 3 years of experience in Guest Safety or law enforcement.

QUALIFICATIONS:

• Must be at least 21 years old.
• Excellent oral and written communication skills, including tact when dealing with difficult customers; fluent and literate in English.
• Ability to maintain confidentiality.
• Familiarity with investigative procedures.
• Valid driver’s license.
• Calm response and rational decision-making skills in stressful situations involving co-workers, guests, and vendors.
• Ability to produce clear, accurate, and concise reports.
• Ability to respond to visual and auditory cues effectively.
• Physically capable of lifting up to 75 lbs., and pushing, pulling, reaching, bending, twisting, stooping, and stacking; able to run on level surfaces and stairs.
• Ability to stand for extended periods.
• Strong leadership, supervisory, and interpersonal skills.
• Effective communication skills, both written and verbal.
• Broad knowledge of casino rules and regulations, policies, and procedures for the State of Iowa.

WORK ENVIRONMENT:

• Able to work in areas with dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds, and air quality.
• Capable of working in a fast-paced environment.
• Flexible schedule, including nights, weekends, and holidays as required.