Security Supervisor (Full Time)

Bally's Interactive; Stateline (ID); On-site; USD 50,000 - 70,000; Full time

Job summary

Bally's Interactive is seeking a Security Manager in Stateline, Idaho, responsible for overseeing Security Officer assignments and ensuring optimal performance. The role includes evaluating staff, maintaining training records, and responding to emergencies, all while promoting customer service excellence.

The ideal candidate will supervise the Security department, handle incident reports, and coordinate with various departments. Experience in security management and leadership in a guest service environment is highly valued.

Responsibilities

• Oversee Security Officer assignments and establish priorities.
• Evaluate Security Officers' alertness and performance.
• Inspect incident reports for accuracy and completeness.
• Maintain training records of Security Officers.
• Report incidents to the Manager of Security.
• Respond to emergency situations effectively.
• Coordinate with other departments on security matters.
• Promote a high-quality guest experience through service.
• Supervise the Security department including hiring and training.

Job description

Responsibilities

1. Determine Security Officer assignments and establish priorities.
2. Observe and evaluate Security Officers for alertness, appearance, and proper performance and to correct deficiencies.
3. Inspect and evaluate incident reports for accuracy and completeness.
4. Maintain current individual training records of Officers.
5. Report all incidents to the Manager of Security or other necessary department heads.
6. Install and remove lockouts, as requested by Hotel/Front Desk Management.
7. Respond to emergency situations and take control at the scene.
8. Coordinate with other departments and outside agencies on all matters of concern.
9. Responsible for assuring the highest quality guest experience by promoting Customer Service throughout all areas of responsibility. Handles and resolves guest complaints and concerns.
10. Performs other related duties as requested by the Director of Security.

Supervisory Responsibilities

1. Responsible for the supervision of the Security department.
2. Responsibilities including hiring and training; planning, assigning and directing work; appraising performance; rewarding and disciplining staff, addressing complaints and resolving problems.