Security Dispatcher

Wind Creek Hospitality; Montgomery (AL); On-site; USD 21,000 - 30,000; Full time

Job summary

Wind Creek Hospitality in Montgomery, AL seeks a Security Dispatcher for the overnight shift (11pm–6:30am). The dispatcher is the facility’s communication hub, coordinating with security officers via radio, phone and in person while delivering guest service.

Duties include answering phones and radios, screening visitors, signing in vendors, monitoring CCTV and alarms, logging events, and coordinating EMS or police during incidents.

Qualifications

• High School diploma or GED required
• Must be 21 years of age or older
• Experience in law enforcement or security dispatch preferred
• Proficient in Microsoft Word; skills test administered
• Excellent writing and verbal communication; skills test required
• Panel interview and realistic job preview
• Experience in customer relations or guest services
• Willing to work odd hours, nights, weekends and holidays
• Must have Tribal Gaming License or ability to obtain

Responsibilities

• Answer phones and radio messages for various incidents
• Direct responses according to procedures
• Screen non-team members and verify authorization for BOH entry
• Work in a high-stress environment
• Sign in/out visitors and issue temporary badges
• Ensure proper entry authorization for all personnel
• Operate computer applications and monitor multiple radios
• Receive and route messages per procedure
• Monitor CCTV and alarms and notify as required
• Log lost and found items; manage fleet keys and logs
• Coordinate EMS, local law enforcement and security teams during incidents
• Maintain event records and perform other duties as assigned

Skills

Communication skills

Word proficiency

Education

High School diploma or GED

Tools

Microsoft Word

Job description

Description

Job Overview: 11pm-6:30am (Shift subject to change based on business needs)

The Security Dispatcher is responsible for communication between the casino and security officers. The dispatcher is essentially the “go-to person” for the entire facility, communication hub, help desk and general receptionist for back-of-the-house. Contact comes via radio, telephone, window access and walk-in. This position involves a high level of guest contact and customer service.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Schedule:

Wind Creek Hospitality Security Teams operate 24 hours a day/7 days a week. Days/shifts are assigned to meet the needs of the organization, and are subject to change to meet the needs of the organization. Positions include week-end and holiday shifts.

Duties and Responsibilities:

• Answer phones and radio messages for many reasons such as medical/EMT responses, place any 911 calls, log the call, time and description, acquiring useful camera coverage where possible and several other emergency situations
• Ability to control the radio net and direct responses according to procedures
• Screens all non-team members and verifies authorization to gain entry into BOH
• Ability to work in a stressful environment
• Ensures visitors and vendors sign in/out and issues/retrieves a temporary badge
• Ensures that all team members, vendors or others are authorized to enter the facility
• Possesses knowledgeable of computer functions and operates various applications
• Monitors multiple radios at all times from different internal departments to include multiple phones
• Receives messages and directs message intent as according to procedure
• Monitors CCTV cameras
• Accepts and logs lost and found items, including items from Hotel rooms
• Maintain fleet vehicles: Control keys and record required entries on the activity log for fleet vehicles
• Maintain Controlled Keys and document issue/receive according to procedure
• Monitors alarms on the annunciation panel and makes proper notifications according to procedures
• Coordinates EMS, Local Law Enforcement, Managers, Security officers, and the general population of the Casino with response to emergencies and notifications
• Must have good organizational skills
• Makes record of events and activities
• Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment- required
• Must be twenty-one (21) years of age or older- required
• One (1) year experience in law enforcement, corrections or other security DISPATCH capacity- preferred
• Experienced and proficient user in Microsoft Word; a skills test will be administered and candidate must achieve at least 70% skills pass rate- required
• Excellent writing and verbal communication skills; a skills test will be administered and candidate must achieve at least 70% skills pass rate- required
• All candidates are required to participate in a panel interview. Additionally, all candidates may be asked demonstrate required skills by participating in a realistic job preview which consists of prepared scenarios and role-play. The panel of interviewers will observe all candidates during their role-play- required
• Experience in customer relations or guest services
• Must complete/pass TIPS and Title#31 training as a condition of employment
• Willing to work odd and irregular hours including nights, weekends and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.