Security Supervisor

[1003 AC Boulder] Fresca, LLC; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Fresca, LLC is seeking a Security Supervisor to lead the safety and integrity of our property, guests, and team. You will implement approved security procedures while directing and evaluating the Security Officers on your shift.

Responsibilities include scheduling, training, patrolling casino and hotel areas, guarding transfers of money, and ensuring compliance with gaming laws and internal controls. Strong leadership and communication are essential.

Qualifications

• 2 years of law enforcement, military, EMT, or related experience; includes leadership or progressive responsibility in security or protective services.
• Ability to lead and guide team members in a fast-paced or customer-facing environment.
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution.
• Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities.
• Flexible and adaptable to changing operational needs and shift schedules.
• Committed to upholding a safe, respectful, and inclusive work environment.
• Basic understanding of department KPIs, labor management, or guest service standards.
• Ability to access and input information using a moderately complex computer system.
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams.
• Familiarity with incident reporting software programs preferred.

Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency.
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals.
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership.
• Patrol casino and hotel premises to ensure the safety of guests, team members, and assets.
• Guard all transfers of money and tokens on the casino floor including chip fills and credits.
• Escort armored car personnel around the property and secure high-risk operational areas.
• Respond to guest and team member incidents, including injuries, illnesses, or reports of suspicious activity.
• Preserve scenes of criminal activity for investigation by law enforcement or internal teams.
• Complete detailed and timely incident and patrol reports.
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting.
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
• Perform other duties as assigned.

Skills

Leadership

Communication

Team training

Customer service

English fluency

Microsoft Office

Tools

Incident reporting software

Microsoft Office

Job description

At Fresca, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary: Summary: As a Security Supervisor, you serve as a key leader in maintaining the safety and integrity of our property, guests, and team members. You are responsible for implementing approved security procedures while leading, training, scheduling, and evaluating your team of Security Officers. Your leadership ensures that daily operations run smoothly and that all safety protocols are consistently enforced. By supervising and coordinating activities on your assigned shift, you uphold the highest standards of protection, professionalism, and guest service-helping to maintain a safe, secure, and welcoming environment for everyone on property.

Essential Functions and Responsibilities:

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
• Patrol casino and hotel premises to ensure the safety of guests, team members, and assets
• Guard all transfers of money and tokens on the casino floor including chip fills and credits
• Escort armored car personnel around the property and secure high-risk operational areas
• Respond to guest and team member incidents, including injuries, illnesses, or reports of suspicious activity
• Preserve scenes of criminal activity for investigation by law enforcement or internal teams
• Complete detailed and timely incident and patrol reports
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
• Perform other duties as assigned.

Qualifications

• 2 years of law enforcement, military, EMT, or related experience; includes leadership or progressive responsibility in security or protective services
• Ability to lead and guide team members in a fast-paced or customer‑facing environment
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution
• Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
• Flexible and adaptable to changing operational needs and shift schedules
• Committed to upholding a safe, respectful, and inclusive work environment
• Basic understanding of department KPIs, labor management, or guest service standards
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams
• Familiarity with incident reporting software programs preferred

Requirements

• This position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuana
• At least 21 years of age
• High School Diploma or equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States
• Work Cards Alcohol Awareness Card (if required by jurisdiction)
• Nevada Gaming Registration
• Drivers License
• 10 Year DMV History Report
• Concealed Carry Weapon Permit

Physical Requirements

• Occasionally push/pull up to 75lbs
• Occasionally lift and/or carry up to 75lbs at floor, knee, waist, chest, and above head levels
• Occasionally squat, kneel, reach, bend, twist
• Occasionally sit and work at a desk or computer
• Frequently standing and walking
• Occasionally run as situations dictate
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity

Work Environment

• Potential Conditions Indoor Outdoor Smoky Noisy Bright flashing lights Extreme Heights Extreme hot & cold temperatures Slippery surfaces Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. Candidates selected for armed positions must successfully complete all required pre-employment screening processes, which shall include but are not limited to: A comprehensive background investigation; Drug and/or alcohol screening; Psychological evaluation and fitness-for-duty assessment; and Firearms qualification and licensing requirements, where applicable. In addition, candidates may be required to satisfy other regulatory, gaming, company, licensing, or law enforcement requirements that may be imposed as a condition of performing armed security duties. Employment in an armed position is contingent upon successfully meeting and maintaining all qualifications required to perform the duties of an armed security role safely and effectively. Candidates who do not successfully pass the psychological evaluation and fitness-for-duty assessment, but meet all other applicable hiring requirements, may be considered for an unarmed position. Placement in an unarmed role is not guaranteed and remains subject to hiring needs and all applicable hiring requirements.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

If you thrive in a welcoming, community-centered workplace where team members feel like family, Arizona Charlie’s may be the perfect fit.

Arizona Charlie’s Decatur and Boulder are trusted local favorites known for their friendly atmosphere, loyal guests, and long-standing team members. From slot floors to steakhouses, we deliver genuine service and value in a neighborhood setting. Our employees enjoy the best of both worlds: the excitement of hospitality and the comfort of familiarity. At Arizona Charlie’s, you’re more than a team member—you’re part of a legacy.