Security Supervisor

FirstService Residential; Town of Florida (NY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Security Manager to oversee daily operations, develop safety plans, and supervise security staff for a luxury condominium setting. You will monitor access, respond to emergencies, and ensure compliance with procedures while maintaining a professional standard.

The role emphasizes leadership, customer service, and coordinating with local agencies to keep residents and staff safe.

Qualifications

• High school diploma required with security certification preferred.
• Two years managing security staff or similar leadership experience.
• Experience with safety, risk assessment, and emergency response planning.
• Excellent customer service and communication skills; multilingual is a plus.

Responsibilities

• Oversee daily operations and short-term planning for Security staff.
• Develop and implement safety, security and emergency plans.
• Monitor access control and electronic security systems; respond to emergencies.
• Maintain logs, prepare staff schedules, and manage budget within approved constraints.
• Ensure professional appearance and adherence to grooming standards.

Skills

Customer service

Emergency response

Security knowledge

Team leadership

Communication

Multilingual

Education

High school diploma

CLSS (Certified Lodging Security Supervisor)

Security D License

Hospitality/business courses

Tools

Security control systems

Job description

Job Overview

Ensures the highest possible level of service is being offered to residents, guests, staff, and service providers. Must be able to understand and react to emergency situations and operate electronic security control systems. Develops and implements the safety, security and emergency plans and programs for the condominium association. Monitors the association grounds and immediate exterior surroundings.

Description

Job Overview

Ensures the highest possible level of service is being offered to residents, guests, staff, and service providers. Must be able to understand and react to emergency situations and operate electronic security control systems. Develops and implements the safety, security and emergency plans and programs for the condominium association. Monitors the association grounds and immediate exterior surroundings.

Supervises and trains Security staff and keeps the condominium association well informed. Attends to investigations and coordinates activities with outside agencies to ensure a safe/secure experience for the residents and staff. Protects the condominium association assets and minimizes liabilities and losses.

Your Responsibilities

• The position is responsible for short-term planning and the daily operations of the Security staff.
• Recommends and implements procedural changes.
• Recommends, implements, and monitors the budget and manages expenses within approved budget constraints.
• Develops and implements the safety, security and emergency plans and programs for the condominium association.
• Always maintains a professional appearance, adhering to departmental grooming standards, in full uniform.
• Practice professionalism in every situation with co-workers, residents and management, treating

each person with respect and integrity.

• Always maintain positive guest relations.
• Demonstrates excellent customer service, communication, and time management skills.
• Monitors and operates Electronic Security Control Systems and Emergency Response Systems.
• Responds to emergency situations in a timely manner.
• Monitors and controls access to the property.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the property.
• Follows safety procedures and maintains a safe work environment.
• Works shifts that are subject to change based on property and supervisorial needs of the
• association.
• Maintain all safety and equipment standards.
• Remain current with all staff certifications and licenses.
• Needs to read and understand the FirstService Residential Handbook/Security Standard Operating Procedures.
• Prepare a bi-weekly staff work schedule.
• In the event of staff callouts or arranged time off, the Security Manager is responsible for ensuring

coverage is in place.

Skills & Qualifications

• High school diploma
• Must have or complete within 90 days of hire CLSS (Certified Lodging Security Supervisor) program with AHLA (American Hotel & Lodging Association.)
• Must have a valid “Security D License”.
• College level courses in business or hospitality preferred.
• Two years’ experience in managing Security department staff preferred: hiring, training, supervising staff.
• Security management experience in high-quality, luxury-oriented hotel, resort, condominium, or club preferred.
• Experience in managing at least 13 people.
• Strong customer service, communication and interpersonal skills required.
• Effective written and verbal communication skills. Multiple language fluency is desirable.

Physical Requirements

• Ability to lift 50 – 100 lbs.
• Work in an upright standing position for long periods of time.
• Ability to work in different environmental working conditions (e.g., heat, cold, wind, rain).
• Walk and climb stairs.
• Handle, finger, grasp and feel objects and equipment.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to navigate the property/building quickly and easily as required to meet the job functions.
• Repeat various motions with the wrists, hands, and fingers.
• Complete all required forms.

Supervisory Responsibilities

• Security Support Staff
• Schedule: Wednesday through Sunday 3pm-11pm (Off Monday and Tuesday)

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. #INDHR

Compensation

$23 Hourly

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.