Security Supervisor

The Metropolitan Opera; New York (NY); On-site; USD 35,817 - 42,705; Full time

Job summary

The Metropolitan Opera seeks a Security Supervisor to oversee security operations on a shift basis, ensuring proper staffing, uniforms, and adherence to post orders.

Responsibilities include training personnel, responding to incidents, coordinating with FDNY/NYPD, and producing incident reports to support a safe environment for all patrons and staff.

Qualifications

• Must hold NYS Licensed Security Officer status and a high school diploma or equivalent.
• FDNY Certificates of Fitness F-03 and F-04 required or obtainable.
• Prior law enforcement or supervisory security experience preferred.

Responsibilities

• Conduct rollcall, ensure guards are present, uniformed, and posted as ordered.
• Direct personnel changes and adjust posts during shifts.
• Train and supervise security staff on rules, policies, and procedures.
• Respond to emergencies and coordinate with responding agencies.
• Prepare detailed incident reports and updates for leadership.

Skills

Leadership

Security operations

Emergency response

Agency coordination

Post orders

Observation & reporting

Education

NYS Licensed Security Officer

High school diploma

FDNY Certificates of Fitness F-03/F-04

Tools

Access control systems

Surveillance equipment

Job description

Security Supervisor is responsible for managing the security operation during a particular shift which includes, but is not limited to, the following tasks:

• Conduct the rollcall and ensure that all guards are present, in proper uniform and aware of their post orders and any special events.
• Direct personnel changes during the shift and adjust posts as necessary.
• Train, instruct, and supervise security personnel on organizational rules, regulations, policies, procedures, and post orders to ensure consistent compliance and effective security operations.
• Respond to emergencies, alarm activations, criminal incidents, medical emergencies, and other significant events.
• Direct security staff and coordinate response efforts with appropriate emergency service agencies (FDNY/NYPD and others) to ensure an effective and timely resolution to emergencies, providing informational updates to the Security Director and Assistant Security Director.
• Ensure security personnel remain informed of recent incidents and current events as they relate to security and provide guidance on the proper application of established protocols, policies, and procedures to maintain effective and consistent operations.
• Prepare detailed Incident Reports.

Education, Licenses and Certifications Required

• Must be a NYS Licensed Security Officer.
• Must possess a high school diploma or equivalent.
• Must hold a current or be capable of obtaining FDNY Certificates of Fitness: F-03 Indoor Place of Assembly; F-04 Outdoor Place of Assembly.

Type and Length of Specific Experience Required

• Prior law enforcement experience required.
• Prior supervisory experience in law enforcement, private sector security or military is preferred.
• Required to work overnight shifts and weekends as scheduled. May be required to work legal holidays on scheduled days/shifts.
• May be required to stay after scheduled shift to assist after an emergency situation until relief arrives.
• Must be able to lift, push, and pull a minimum of 50 lbs. regularly.
• Must be able to stand and walk for consecutive hours.

Skills Required

• Ability to interact professionally, courteously, and effectively with the public, employees, and visitors.
• Ability to assess, analyze, and respond effectively to a variety of security situations.
• Strong attention to detail and observational skills.
• Ability to defuse and de-escalate tense or potentially confrontational situations using effective conflict resolution techniques.
• Knowledge of electronic security systems, surveillance equipment, and access control systems.
• Strong verbal and written communication skills.

$27.95 an hour

The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.