Security Supervisor

BILH Performance Network; Burlington, Northern (MA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Lahey Hospital and Medical Center (LHMC) seeks a Security Supervisor for the night shift to lead security staff and coordinate shift plans across LHMC facilities. The role requires overseeing incident response, coordinating with nursing leadership, and ensuring safety protocols are followed across campuses and parking areas.

The supervisor will train personnel on Genetec and other security systems, manage on-call responses, and ensure timely incident reporting and communications with LHMC

Qualifications

• Direct supervision of security personnel on assigned shift.
• Coordination of shift plans and operational decisions.
• Response to security incidents and emergencies.
• Knowledge of security systems and badge/access control is preferred.

Responsibilities

• Conduct shift change meetings and briefings.
• Monitor performance and provide coaching to security staff.
• Respond to on-call requests and fill vacancies as needed.
• Maintain Security Log and complete incident reports.
• Lead policy enforcement for parking, identification and restricted areas.
• Ensure fire safety and emergency procedures are followed.

Skills

Supervision

Shift planning

Emergency response

Security systems Genetec

Training

Tools

Genetec

ID badge production

Surveillance systems

Fire panels

Job description

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.**Security Supervisor - Night shift 11pm - 7am -Provides leadership and supervision on assigned shift. Responsible for coordinating shift plans, making operational decisions, communicating with Security personnel, and reporting all safety / security incidents. This position will have rotating days off and weekends, scheduling will be based on department needs.**Job Description:****Essential Duties & Responsibilities** *including but not limited to:*Provides direct supervision of security personnel. Conducts detailed shift change meetings and shift briefings, assigning all on-duty security personnel specific tasks and responsibilities for their work hours. Responsible for modifying shift plans and assignments as needed based on available resources and identified priorities. Monitors, addresses and evaluates the job performance of all on-duty security personnel. Reports any and all performance concerns to the Manager, Security Operations to ensure accountability. When serving in an on-call capacity, must be available to respond to all calls, texts, and emails from on-duty personnel, and must be available to come into work to fill unexpected shift vacancies.Carries out all of the regular duties and responsibilities of a Security Officer and/or Charge Officerwhen necessary for maintaining successful shift operations. Conducts on-campus traffic safety details duringconstruction and roadwork hazards.Responds and supervises responding security personnel during all emergency situations and requests for security assistance, including but not limited to medical emergency team (MET) activations, resuscitation activations, missing/wandering patient or visitor, suspected infant/child abduction, admissions via helicopter, fire and smoke incidents, elevator entrapments, thefts, chemical spills / unknown substances, radiation contamination, civil disturbances, weapons/hostage/armed intruder situations, agitated/disruptive/combative patients, workplace violence events, and any other potential crisis situations. Administers nasal Naloxone in the timeliest fashion to suspected opioid overdose victims when needed, while activating an emergency medical response. Controls the med flight helicopter landing zone. Protects against threats relating to gunshot and weapons-related trauma violence spill-over, including when victims of weapons' violence and suspected perpetrators of weapons' violence are present in the ED, SICU, MICU, OR, etc. Notifies and communicates with Nursing Leadership and/or the Administrator On Call (AOC) as needed, and takes responsibility for ensuring incident reports are submitted and notifications are made to Security Leaders for all variances.Safety Searches: Conducts emergency contraband searches of patient rooms and property, taking possession of any discovered weapons, needles, substances (like Fentanyl), and other items presenting an immediate risk to life safety.4) Provides comprehensive security services for the Lahey Hospital and Medical Center (LHMC) campus, including the main facility at 41 Mall Road, 31 Mall Road, 29 Mall Road, MRI, John G Trump Building, 67 South Bedford Street, the parking garage facility, and all parking lots. Ensures the Security Log is maintained and completed with accuracy; documenting all routine patrols and safety/security issues and findings for all facilities and the grounds. Acquires and maintains knowledge of all buildings including all inpatient and outpatient units, clinic areas, pharmacies, mechanical rooms, elevator machine rooms, stairwells, roof access areas, card access readers, panic alarm devices, fire panels, and fire extinguisher locations through regular patrols. Ensures all security personnel on duty are knowledgeable of the facility and provides additional training and education as needed.5) Maintains a professional presentation at all times while on duty (clean and pressed uniform, ID badge highly visible on outermost layer of clothing, positive attitude, approachable demeanor, etc.) and communicates professionally with the public, patients, visitors, colleagues, and coworkers, as well local Police, Fire and EMS and other external agencies. Makes necessary notifications to security leadership, LHMC superiors and administrators when necessary.6) Delivers timely notifications to the maintenance department and AOC, etc., when inclement weather procedures are in effect, and provides assistance as requested7) Develops and maintains expertise in all security systems including Genetec, ID badge production, surveillance, panic alarms, access control, emergency call, radios, Safety Reporting System, Security Log, EPIC, Flash Parking, the parking identification database, Fireworks, GigaTrak, dispatch, etc. and trains / educates all security personnel on shift as competent end-users.8) Leads on policy enforcement efforts related to parking, identification, restricted areas, screening, mandatory personal protective equipment, smoke-free campus, etc., and ensures security personnel are proactively carrying out enforcement.9) Ensures all required routine patrols, unit rounding, door unlocks / lock ups, door checks and patient safety watches are completed as assigned10) Assumes accountability for ensuring the lost and found voicemail box is checked three times per shift, and all necessary related investigations and email communications take place in a timely manner. Ensures all patient valuables and patient belongings protocols are followed per policy, and also takes responsibility for organizing and auditing the security safe and found items' storage units.11) Provides preventative monthly equipment checks relating to security systems and fire equipment as assigned. Conducts any and all Interim Life Safety Measures (ILSM) inspections during periods of renovation and construction, and as assigned by the Manager, Security Operations and the Director of Safety using the GigaTrak system. Conducts targeted patrols of roof access points, stairways and other strategic areas as assigned using GigaTrak.12) Creates and maintains a fair and equitable work schedule of security coverage for the assigned shift, and communicates the work schedule to all security personnel with as much advanced notification as possible. Responsible for ensuring minimum staffing levels are maintained with consistency across all seven days of the work week, including weekends and holidays. Proactively reports all scheduling concerns and hardships to the Manager, Security Operations for assistance. Monitors all security personnel's attendance and timeliness, and reports all absences and tardiness to the Manager, Security Operations for tracking and accountability. Ensures all timecards are kept accurately, with actual start, end and meal times recorded for all security personnel.13) Maintains full knowledge of fire alarm system and its operation, manual fire alarm boxes, fire extinguishing equipment, shut off valves, stand pipes, explosives, flammables, and pressurized gases. Communicates with maintenance, emergency management, safety and contractors regarding fire safety zones and evacuations routes / procedures. Communicates with local Fire Fighting personnel and serves in a leadership role during any fire alarm activations and/or smoke, fire and hazardous materials incident responses, and ensures incident reports are completed and submitted along with notifications to security leadership, the AOC, etc. Conducts fire drills and fire safety education as assigned, and in accordance with accreditation and regulatory requirements, and without deviation from the assigned drill date and time. Completes all applicable documentation and submits reports in a timely manner.14) Functions in a leadership role during all restraint incidents, ensuring appropriate levels of security intervention are followed