Security Supervisor

Med Center Health; Bowling Green (KY); On-site; USD 60,000 - 76,000; Full time

Job summary

Med Center Health seeks a Security Supervisor to oversee shift officers, coordinate security operations, and provide transport support across the organization. The role emphasizes leadership, scheduling, and adherence to safety protocols in a healthcare setting.

The position requires healthcare security experience or military/law enforcement background, CPI training, annual weapons certs, and a valid driver’s license.

Qualifications

• Two years healthcare security experience or two years military/law enforcement experience.
• Must pass weapons certification annually.
• Must complete CPI training during orientation.
• Valid driver’s license required.

Responsibilities

• Oversees staff workload, schedules, and assignments per Med Center Health policies.
• Assists with hiring, training, development, and retention of employees.
• Provides performance feedback and supports evaluations.
• Champions employee engagement and morale.
• Supports department budget development and cost analyses.
• Conducts monthly duties like fire drills and inspections.
• Performs security operations including incident investigations, patrols, dispatch, and transport services.
• Maintains vehicle readiness and logs maintenance checks.
• Responds to routine and emergency security incidents, using CPI when needed.

Skills

Leadership

Staff development

Budget awareness

Communication

Education

Military NCO status

2 years college

Formalized supervisor training

Job description

Supervises officers on shift and provides support, security, and courtesy transport services for Med Center Health and its subsidiaries. Services include emergency response to fire and environmental safety needs.

Minimum Qualifications

Work Experience

Two years of healthcare security specific experience (OR) 2 years of prior military or law enforcement experience required.

Education

Must complete on the job training in a 3-month period except for Crisis Prevention Intervention (CPI) training which must be completed during department orientation period.

Military NCO status OR 2 years of college OR formalized supervisor training preferred.

Certifications/Licensure

Must pass weapons certification course annually.

Must complete IAHSS Security Officer Basic course within six months of hire or placement.

Must complete IAHSS Security Supervisor course within one year of hire or placement.

Valid driver’s license required.

Motor vehicle record check required and will be performed annually.

Leadership Performance Standards

Delivering Results

Oversees and provides direction to staff members related to completion of work, work schedules, and work assignments within established policies and procedures of Med Center Health.

• Provides leadership in problem identification and resolution, and coordinates resolutions in collaboration with department leader.

Staffing and Development

Assists with hiring, training, development, and retention of employees who have the appropriate level of job knowledge, skill and overall fit to the department and to the organization.

Communicates job performance expectations and provides performance feedback that facilitates development.

• Provides input in the completion of and the delivery of employee performance evaluations and actively addresses employee performance concerns through conflict-resolution.

Cultivating a Strong Workplace

Actively champions employee engagement.

Is well aware of employee morale and intervenes appropriately to maintain high levels of employee morale and engagement.

Fosters a team atmosphere and facilitates open communications to support Med Center Health’s mission, vision and values.

• Encourages teamwork among staff; facilitates resolution of team conflicts and promotes respect between all team members and across the organization.

Provides input in the development and management of the department budget.

• Assists department leader with analyzing costs, developing programs to assure compliance with budgetary constraints and providing justifications for budget variances.

Job Specific Performance Standards

The duties listed below are a summary of the major essential functions of this position. The position may require other duties, both major and minor, that are not mentioned, and specific functions may change from time to time.

• Conducts routine miscellaneous monthly duties, such as fire drills, alarm checks, ILSM’s, building inspections etc.
• Performs security services such as investigating incidents of unusual circumstances reported by hospital personnel, visitors, physicians or patients, patrolling buildings and grounds, and monitoring the hospital using electronic safety equipment in order to provide a visible deterrence to crime and prohibited activities for Med Center Health and its subsidiaries.
• Performs dispatch services for the Security department.
• Performs employee and guest courtesy transport services.
• Prepares and submits accurate and complete paperwork concerning incidents in accordance with hospital and Security department policies.
• Responds in Security department or emergency services vehicle for routine or emergency situations.
• Initiates proper visitor or patient control/restraint protocol, when necessary.
• Operates company vehicle. Adheres to driving laws and regulations and assures safe operations of vehicle. Conducts general maintenance checks on company vehicle. Reports maintenance issues.Maintains record of maintenance checks.
• Initiates proper visitor or patient control/restraint protocol utilizing CPI techniques when necessary.