Security Supervisor

ViziRecruiter,LLC.; Aurora (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

A leading entertainment company in Illinois is seeking a Security Supervisor to provide guidance and supervision to staff. Responsibilities include maintaining safety protocols, ensuring customer service standards, and adhering to compliance policies. Candidates must be 21 years of age with a High School diploma or equivalent, and have experience in security or law enforcement. This role emphasizes proactive customer service and operational efficiency with strict adherence to policies.

Qualifications

• Must be 21 years of age.
• One to two years of casino Security, military, or police experience; or equivalent combination of education and experience.
• Ability to read, write, comprehend, and speak English.
• Ability to stand for prolonged periods.
• Must have a valid Illinois Driver's License.
• Ability to interact with guests and resolve conflicts diplomatically.
• Physically capable of lifting up to 50 lbs.

Responsibilities

• Provide guidance and daily supervision to staff.
• Supports operational goals and monitors performance.
• Enforce internal control policies and procedures.
• Coordinate with regulators, fire/rescue, and law enforcement as needed.
• Ensure adherence to budget and company standards.
• Address guest and team concerns and ensure service quality.

Skills

Customer service skills

Ability to resolve conflicts

Basic mathematical operations

Physical mobility

Problem solving

Education

High School Diploma or GED

Job description

Introduction

…

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for providing guidance and daily supervision to staff in the department
• Supports and administers operational goals and monitors achievements of performance and profit objectives
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction
• Enforces internal control policies and procedures
• Enforces underage gambling and drinking laws
• Maintains safety and inspection reports for the property
• Conducts regular security post inspections
• Prepares security incident reports and maintain security logs
• Reports guest and team member concerns and complaints to manager
• Ensure security team members adhere to uniform dress and grooming standards consistent with department and company standards
• Interacts and cooperate with regulatory, fire/rescue and law enforcement agencies
• Responsible for supporting compliance to departmental budgets
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
• Ensures customer service standards are followed by all team members and addresses issues as they arise

Requirements

• Must be 21 years of age
• High School Diploma or GED required: one to two years of casino Security, military, or police experience; or equivalent combination of education and experience
• Ability to read, write, comprehend, and speak English
• Ability to perform basic mathematical operations, including calculating discounts, interest, and commissions and apply them to practical situations
• Ability to stand for prolonged periods of time
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
• Physical mobility with reasonable accommodation including ability to push, pull, carry, and lift up to 50 lbs
• Must have a valid Illinois Driver's License