Security Specialist- Nights

Yale NewHaven Health; New Haven (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Yale New Haven Health is seeking a Security Specialist to protect patients, visitors and staff at main entrances and ambulatory sites. This entry-level role focuses on access control, safety, and delivering high-quality guest services in a healthcare setting.

You will monitor weapons detection posts, issue visitor passes, enforce badge policies, and respond to emergencies under supervision. Must complete required training and maintain valid Connecticut security licensure.

Qualifications

• High School diploma or GED; required to participate in training.
• Entry-level security position; healthcare experience preferred but not required.
• Must meet Connecticut licensing requirements for Security Officers and hold a valid CT driver license.

Responsibilities

• Maintain a fixed security access control post at an entrance lobby or post to ensure proper access control.
• Provide directions and assist individuals with physical limitations; locate wheelchairs and assist with parking and handicap spaces.
• Escalate to Senior Patrol Officers as needed and report suspicious activity to Central Communications.
• Monitor and respond to emergencies, coordinate with hospital departments during incidents.
• Ensure badge display compliance and deliver customer service to patients, visitors and staff.

Skills

Customer service

Interpersonal skills

Public relations

Communication

Education

High School diploma or GED

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Security Specialists maintain a fixed point of service security access control post in an assigned building entrance lobby or parking area to ensure proper security, protection and access control. Additionally, they perform a variety of duties to ensure high quality guest service to our patients, their families and visitors. Security Specialists provide oversight of first points of all entry, inclusive of weapons detection systems, in the hospital and certain ambulatory sites at all main entrances. They are trained to provide patient information, maintain the visitor pass policies and procedures and oversee the patient restriction policies, triage difficult situations requiring escalation to a Senior Patrol Officer. Security Specialists manage all interactions with patients, families and visitors to ensure the most positive and highest level of patient experience.

EEO/AA/Disability/Veteran

Responsibilities

• Maintain a fixed security access control post, or weapons detection post, in an assigned building entrance lobby to ensure proper access control. Provide assistance with directions and anyone in need with physical limitations. Locate wheelchairs upon request or assist with parking and handicap space issues. Demonstrate strong and consistent customer service and interpersonal skills to promote a positive image of Yale-New Haven Hospital at all times.
  • Properly opens and secures all designated doors, entrances, lobbies.
• Field duties: Provide position related security responsibilities to ensure a safe and secure environment, which allows the Hospital community to achieve its mission and goals.
  • Report all suspicious person(s)/activity to the Central Communications Officer for a response by Senior Patrol Officers.
• Emergency response duties/obligations: Perform special support functions to ensure an initial response to emergency situations by assisting with the elimination, containment and/or support to Protective Services Officers attempting to resolve the emergency situation. (A Security Specialist is not authorized to perform any level of a law enforcement function).
  • Respond to remote locations to meet/escort emergency response medical teams, who are transporting materials and equipment to the incident site.
• Customer/Employee value-added services: Provide a variety of customer/employee related services to enhance our ability to make Yale-New Haven Hospital a customer-friendly environment to anyone who is a patient, visitor, student or employee. Value-Added Services, such as greeting the public in a positive manner, are an integral part of our Department's customer service initiatives - in support of the Hospital's mission statement in providing quality services.
  • Responsible to ensure that employees entering the hospital have their identification badge displayed in accordance with the Hospitals Human Resources Policy.
• Environment of Care responsibilities: Observe, monitor, and report all conditions or potential problems to appropriate internal resources for immediate attention. Communicate with the Service Response Center, coordinating appropriate departments to be notified.
  • Report unsafe conditions relating to the facilities, sidewalks, and surrounding roads leading to and from the Hospital.
• Support duties: Lend a supporting role in the operation of ancillary duties within the Department when assigned.
  • Provide a support role to the Central Communications Officer by monitoring Video Systems equipment and taking over routine phone calls for information and/or directions in the Central Communications Dispatch Center, during peak service demands or during emergency situations.
• Equipment operation and maintenance: Follow established Hospital and Departmental precautions and procedures in the operation and use of issued equipment to ensure a safe work environment for the employee and others.
  • Operate assigned equipment and perform all routine and emergency procedures in a safe manner by following all procedures as instructed during training and/or orientation.

Qualifications

Education

High School diploma or GED. Required to successfully participate in a variety of initial entry-level and ongoing in-service educational training modules. Each module is designed to present instruction job related topics, safety and customer relations skill building.

Experience

The position of Security Specialist is an entry level position in the field of Security. Prior Security experience, particularly in healthcare, is preferred but not required.

Licensure

Must meet the requirements set forth by the Connecticut Department of Public Safety as pertains to the licensing of Security Officers (Armed/Unarmed). Must meet entry level license requirements. Must have attended State-approved "Security Officer Training Class", file appropriate forms, documentation and licensing fees and forward to the Department of Public Safety. Must hold and maintain a valid Connecticut Motor Vehicle Operators License.

Special Skills

Must meet all Hospital health and physical standards. Successfully complete all in-service and related professional training. Ability to exercise good judgment and discretion with emphasis on good public relations, courtesy, confidentiality and above average interpersonal skills. Operate under stressful or emergency situations, and make quick and appropriate decisions. Ability to read, write and interpret rules, regulations, and procedures. Ability to observe and retain pertinent details, and document it in a written report using an approved reporting format.