Security Specialist II - Voice Fraud

Lumen Argentina; United States; Remote; USD 37,000 - 50,000; Full time

Job summary

An innovative company is seeking a dedicated individual for a remote position in their Fraud Center. This role involves monitoring and investigating fraudulent activities, ensuring the security of the network while providing exceptional customer service. Ideal candidates will possess strong analytical skills and the ability to adapt quickly to changing situations. Join a team that values collaboration and accountability, and contribute to a mission that connects people and data securely. This position offers a competitive salary and a comprehensive benefits package designed to enhance your wellbeing.

Benefits

Comprehensive Health Benefits

Life Insurance

Voluntary Lifestyle Benefits

Qualifications

• 2 years in Telecom or Fraud related field required.
• Ability to debrief customers based on investigative results.

Responsibilities

• Monitor and investigate fraudulent activity on the Lumen network.
• Conduct root-cause analysis and risk assessments.

Skills

Analytical Skills

Problem-Solving Skills

Verbal Communication

Written Communication

Flexibility

Education

Associate Degree or equivalent

Tools

Microsoft Office Suite

Job description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future.

The Role

This customer facing position is part of the mandated 7x24x365 Fraud Center. This position monitors, detects, and investigates fraudulent activity on the Lumen network using various systems and tools. Conducts in-depth fraud investigations and calling pattern analysis to protect Lumen revenue. Performs root-cause analysis, risk assessment, identifies fraud patterns, and takes corrective action to limit exposure to international or domestic fraud and/or abuse impacting customers or Lumen network. Position performs critical duties associated with mitigating real-time incidents related to illegal robocall/callerID fraud schemes, call annoyance, Telephony Denial of Service attacks (TDoS), or emergency call search events. Position also performs critical duties associated with real time incident management of UNICall functions (Safety and environmental, corporate security emergency calls, Cyber incident response team, bomb threats, theft and vandalism, and disaster preparedness)

Location

This is a remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

• Associates Degree or equivalent required and 2 years of Telecom or Fraud related field.
• Must have the ability to debrief customers and choose a course of action based on investigative results.
• Must have strong analytical and problem-solving skills.
• Must have excellent verbal and written communication skills.
• Must be flexible and able to quickly adapt to changes and prioritize tasks/responsibilities.
• Strong PC skills with Microsoft Office suite of products-MS Word, Excel, Access, Outlook.
• Success in this position requires the ability to manage multiple responsibilities efficiently, proficiency with a wide array of systems and applications, the ability to be analytical and decisive while understanding the impact decisions have to a customer, a victim and to the corporation.

What We Look For in a Candidate

Competencies

• Innovation & Agility
• Ownership & Accountability
• Communication & Self Awareness
• Customer First
• Urgency & Courage
• Collaboration & Alignment
• Celebration & Have Fun
• Effective Decisions

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$37,000 - $49,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$38,982 - $51,975 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$40,838 - $54,450 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure

Requisition #: 338047

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline
05/07/2025