Security Site Supervisor - Hospital

Alliedbarton Security Services; Independence (MO); On-site; USD 67,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision, basic life,AD

Retirement plans

Paid holidays and vacation

Job summary

Allied Universal® is hiring a Security Site Supervisor to lead daily security operations at a healthcare facility, coordinating clinical and security teams while ensuring patient-centered care and compliance with EMTALA, CMS, and Joint Commission standards. This role acts as the primary liaison between hospital leadership and security management.

We seek candidates with 2+ years of security supervisory experience, strong communication and crisis management skills, and the ability to train and

Qualifications

• Must possess a high school diploma or equivalent.
• Must pass state-required training or licensing.
• Pass a state licensing test if driving company or client vehicles.
• Complete CPR certification within 60 days of hire.
• Two years supervisory experience in security or related fields.
• 18 years of age or older (21 if armed).
• Strong computer proficiency and scheduling/reporting skills.
• Ability to monitor surveillance and respond to alarms.
• Clear communication with patients, visitors and clinical staff.
• Customer service and patient-engagement excellence.
• Calm under crises with good decision-making.
• Operate radios, telephones, and security equipment.
• Mediating conflicts with tact and diplomacy.
• Document information accurately and report results.
• Commitment to patient-centered service and trauma-informed care.

Responsibilities

• Manage daily site operations and coordinate onsite training.
• Outline tasks and responsibilities for security staff and supervisors.
• Ensure Post Orders and SOPs are followed and kept up to date.
• Ensure First Aid/CPR/AED training compliance.
• Coordinate with client on-site investigations and root cause analysis.
• Conduct access control and visitor management audits.
• Create/update access clearances as needed.
• Complete daily site audits and monthly site reports in SharePoint.
• Plan and schedule training calendars with the National Training Manager.
• Provide information briefings and training sessions as requested.
• Maintain proficiency by reviewing policies for client locations.
• Identify improvement opportunities with cross-team collaboration.
• Maintain confidentiality of information and data.
• Review 40-hour on-the-job and skills testing results for new hires.
• Ensure safety orientation requirements are met at client locations.
• Conduct daily patrol reviews and quarterly door/badge checks.
• Coordinate staffing needs with the Security Account Manager and recruiters.
• Develop staff through coaching, counseling, and evaluations.
• Address employee grievances with appropriate support staff.
• Use WinTeam for scheduling and reporting.

Skills

Leadership

Excellent communication

Problem-solving

Customer service

Crisis management

Scheduling software

Education

Associate’s degree or higher in Criminal Justice

College degree in law enforcement or criminal justice related studies

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Security Site Supervisor. The Security Site Supervisor provides daily leadership and oversight of Security Operations within a Healthcare facility for a high-profile customer. This role ensures a safe, secure, and Patient-Centered environment by coordinating Security Services, supporting Clinical Teams, and maintaining compliance with client policies, Joint Commission standards, (Emergency Medical Treatment and Active Labor Act) EMTALA, Centers for Medicare & Medicaid Services (CMS) requirements, and Hospital-specific procedures. The Supervisor serves as the primary liaison between Hospital Leadership, the Security Account Manager, and frontline Officers. promoting a culture of compassion, professionalism, and trauma-informed care.

Now hiring Hospital Site Supervisor in Lee's Summit, MO!

Why work for us?

• Full Time, Excellent Benefits, Career Progression
• Employee Referral / Retention Bonus Program
• Daily and Weekly pay - You pick when you get paid!

Pay Rate: $34.00 / Hour

• Must have 2 years security experience
• Must have 2 years supervisor experience
• Valid driver's license with clean driving record required
• Must be comfortable restraining combative patients, morgue duty, and receiving vaccines

RESPONSIBILITIES:

• Manage daily Site Operations; coordinate and/or conduct site-specific on-the-job training, Client-Specific training, and annual refresher training for Security Personnel, as well as meet Allied Universal’s corporate training standards
• Outline task and responsibilities for all Security Officer and lead/supervisory roles
• Ensure that all Post Orders and Operating Procedures are followed and updated as required
• Ensure compliance with First Aid/CPR/AED training requirements
• Conduct Root Cause Analysis as needed and coordinate with client on-site investigations
• Perform access control and Visitor management audits on a daily basis
• Create and update Access Control Clearances as needed
• Complete daily site audits and compile monthly site reports in SharePoint
• Plan, schedule, coordinate, and present basic and site-specific training based on monthly/quarterly training calendar or as requested by the National Training Manager
• Provide information briefings and training sessions in response to Client or Security Account Manager requests
• Maintain technical proficiency in assigned areas by reviewing policies and procedures for all Client locations
• Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
• Maintain confidentiality of all information and data
• Review all 40 Hour on-the-job and skills testing results for all new hires to ensure proper training has been conducted
• Ensure compliance with all Job Safety Analysis and Safety Orientation requirements for all client locations
• Conduct daily patrol tour reviews
• Conduct quarterly door checks and badge audits
• Communicate staffing needs to Security Account Manager; assist recruiters in identifying, interviewing, and hiring quality candidates
• Develop Staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
• Utilize WinTeam for scheduling, and to produce reports (such as Scheduling Activity Report) that require interpretation and action for effective business management

QUALIFICATIONS (MUST HAVE):

• Must possess a high school diploma or equivalent
• Must be able to pass any State-required training or other qualifications for licensing
• Must be able to pass a state licensing test if you will be driving a company-owned or client-provided vehicle
• Post offer, must be able to successfully complete company-provided training related to less lethal methodologies such as handcuffs, baton, OC "pepper" Spray, and/or Taser
• Post offer, must be able to successfully complete company-provided Cardiopulmonary Resuscitation (CPR) certification (within 60 days of hire)
• Must possess one or more of the following:
  • Associate’s degree or higher in Criminal Justice
  • Military, corrections, or law enforcement experience
  • Minimum two (2) years of verifiable supervisory experience in the security industry
• Be at least 18 years of age, or higher if required by the state (21 years, if armed)
• Strong computer proficiency and ability to use scheduling/reporting software
• Ability to monitor surveillance systems and respond to alarms
• Excellent oral and written communication skills ability to communicate effectively with patients, visitors, and clinical staff
• Exceptional customer service and patient-engagement skills
• Ability to remain calm, think critically, and respond effectively during crises
• Strong multitasking and decision-making abilities
• Ability to operate radios, telephones, and security monitoring equipment
• Strong problem-solving, situational assessment, and decision-making skills
• Ability to mediate conflict with tact and diplomacy
• Ability to compile, interpret, and document information accurately
• Commitment to patient-centered service and trauma-informed care

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Customer service experience in a fast-paced, multitasking environment
• Healthcare or data center security experience.
• Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
• College degree in law enforcement or criminal justice related studies
• Service in any military branch
• Prior military or civilian law enforcement experience

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Company's retirement plans
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com