Security Site Supervisor-39742

Harvard Protection Services; New York (NY); On-site; USD 36,000 - 52,000; Full time

Job summary

Harvard Protection Services is seeking an Account Manager to lead and manage a single client account, delivering professional security and life safety services on site. You will supervise staff, coordinate schedules, and ensure contractual requirements are met with top-tier customer service.

The role emphasizes leadership, emergency responsiveness, and collaboration with law enforcement. Qualifications include security licenses and relevant security or law enforcement background, with strong

Qualifications

• Must hold a security guard license or obtain one within a reasonable period.
• Strong interpersonal communication skills and time management abilities.
• Proficiency with Microsoft Office; familiarity with scheduling systems.
• 3–5 years of civilian law enforcement, private or corporate security experience or military service with honorable discharge.

Responsibilities

• Lead and mentor security personnel to meet contract requirements.
• Manage scheduling, overtime, logs, and incident reviews.
• Monitor staff performance; conduct evaluations and discipline as needed.
• Maintain timekeeping records and assist in personnel actions.
• Respond to emergencies and coordinate with emergency procedures.
• Oversee Business Continuity and regulatory compliance for the account.

Skills

Security license

Interpersonal skills

Time management

Scheduling software

Microsoft Office

Education

Advanced education degree

Criminal Justice degree or related

Tools

Scheduling software

Microsoft Office

Job description

Position Objective

Company Overview:

Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.

Job Summary:

Our Account Managers support Harvard Protection in our goal of providing best in class security and life safety services. Our Managers are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees that they lead. Site Account Managers are responsible for the day-to-day leadership and management of the single customer account(s) they are assigned.

Essential Duties and Responsibilities

• A true Leadership and Difference making position
• Ensure quality services are provided to meet customer expectations and contract requirements by regularly managing, directing, inspecting, training, coaching, mentoring, and leading security personnel assigned to the facility/building
• Perform operations related functions to include; scheduling, overtime management, review of daily logs and incident reports, training and development of staff
• Monitor and develop staff performance to include supervision, performance evaluations, disciplinary matters, training, scheduling, callouts, and assigning work
• Maintain up to date and accurate timekeeping systems and records for staff
• Provide recommendations for positive and negative personnel actions for those staff members under his/her direct supervision
• Provide immediate response to emergencies and issues that arise
• Follow and coordinate established emergency response, action planning and procedures
• Maintain 24 / 7 availability and to the customer account(s) assigned
• Oversee the Business Continuity Program, while working in collaboration with all teams to ensure support of business continuity requirements for the company and customer account(s)
• Management of compliance and regulatory matters
• Initiate preliminary investigations into incidents
• Prepare reports on accidents, incidents, and suspicious activities, as required
• Prepare required weekly, bi-weekly and monthly manager reports
• Facilitate training as required per the contractual agreement; to include CPR/First Aid/AED, additional state, local certifications
• Facilitate any required maintenance of vehicles
• Assist to lead in the procurement process and maintenance of uniforms and equipment
• Maintain professional working relationships with local, state, and federal law enforcement agencies
• The essential duties and responsibilities may differ by customer location assigned

Knowledge and Skill Requirements

• State or municipality mandated security officer licenses
• Candidates should possess some of the following verifiable experiences;
  • Advanced education degree
  • Criminal Justice degree or law enforcement related degree
  • 3-5 years civilian law enforcement, or private or corporate security experience or military experience with a favorable discharge
• Must have a security guard license or be able to obtain one within an acceptable period
• Strong interpersonal communication skills
• Excellent time management skills and the ability to prioritize and problem solve
• Good computer skills including Microsoft Office
• Additional knowledge within a computerized scheduling operating system is helpful

Compensation

Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.

About Harvard Protection Services:

Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer’s trust, confidence, and business, through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws

Salary & Wage Details

USD $31.90/Hr.

Schedule

Open Availbility