Security Site Lead – CG HOA - 77450

United Protective Services; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

United Protective Services in Katy, TX is seeking a Security Site Lead for a gated HOA community. You will supervise daily operations, direct security staff, and ensure access-control procedures are followed.

The role blends hands-on gate duties with leadership, requiring strong communication, reliability, and a focus on resident safety and property protection.

Qualifications

• Valid Texas security credentials (on assignment).
• Previous security experience required.
• Lead, supervise, or concierge/security roles preferred.
• Strong verbal and written communication and customer-service skills.

Responsibilities

• Oversee daily security operations and serve as the onsite point of contact.
• Greet residents and verify access for residents, visitors, vendors, and contractors.
• Enter visitor and vehicle information into access-control systems and review notes.
• Monitor vehicle and pedestrian traffic and restrict unauthorized access.
• Provide guidance, coaching, and shift pass-downs to officers; escalate incidents when needed.

Skills

Leadership

Customer service

Attendance

Access control

Communication

Problem solving

Tools

Gate Sentry system

Job description

Security Site Lead – CG HOA - 77450(STX 2 DIV 2)

At United Protective Services, our people are our greatest asset. We are looking for reliable, positive people who want to serve others, and grow in their security careers. In return, we provide training, support, and opportunities you need to succeed.

Job Skills / Requirements

Security Site Lead – CG HOA | KATY, TX 77450

Site Type: HOA Residential Community

United Protective Services is seeking professional, dependable, and experienced Site Lead Security Officers for a gated residential community in Katy, Texas.

The Security Site Lead serves as the primary onsite security representative during the assigned shift and is responsible for ensuring that access-control procedures, reporting requirements, professional standards, and site-specific post orders are consistently followed.

This is a working leadership position. The Site Lead will perform normal gate and access-control duties while also providing guidance, oversight, and accountability for security operations at the property.

Candidates must be able to consistently demonstrate:

• Strong leadership and sound judgment.
• Professional communication and customer-service skills.
• Dependable attendance and punctuality.
• Appropriate use of client and company equipment.

Key Responsibilities

• Greet and assist residents, visitors, vendors, and contractors professionally.
• Verify identification and resident authorization before granting access.
• Enter required visitor and vehicle information into the Gate Sentry system.
• Review resident notes and access restrictions before approving entry.
• Monitor vehicle and pedestrian traffic.
• Restrict unauthorized access to the community and amenities.

Primary Responsibilities

• Oversee daily security operations and serve as the onsite point of contact.
• Ensure officers comply with post orders, company policies, attendance, uniform, and performance standards.
• Monitor post coverage, attentiveness, access-control procedures, and reporting accuracy.
• Ensure incidents, maintenance issues, and property concerns are promptly reported.
• Provide guidance, coaching, and shift pass-downs to assigned officers.
• Escalate serious incidents, policy violations, or client concerns to management.
• Maintain professional communication with residents, property management, and UPS supervision.

Minimum Qualifications

• Valid Texas security credentials required for the assignment.
• Previous security experience required.
• Previous lead officer, supervisor, residential security, concierge, gate attendant, or access-control experience strongly preferred.
• Strong verbal and written communication skills.
• Strong customer-service and conflict-resolution skills.
• Ability to operate computers, tablets, smartphones, and electronic access-control systems.
• Ability to accurately document incidents and security activity.
• Ability to understand and consistently enforce written post orders.
• Reliable transportation.

Why Join United Protective Services?

This is an opportunity for a security professional who wants to take the next step in leadership and make a direct impact on officer performance, client satisfaction, and daily security operations.

If you're a hands-on leader who takes pride in developing people, maintaining high standards, and delivering professional security services, we want to hear from you.

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Vision Insurance

This job reports to the Client Service Manager