Security Shift Supervisor

Grand Casino Mille Lacs; Onamia (MN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401k

Tuition reimbursement

Birthday gifts

Job summary

Grand Casino Mille Lacs is seeking a Security Shift Supervisor to oversee the Security Department on assigned shifts, ensuring guest and staff safety and the facility's security. You will supervise officers, manage staffing, and ensure accurate reporting.

Candidates should have strong communication, leadership, and crisis management skills; a high school diploma or GED; gaming license eligibility; and the ability to work nights and weekends.

Qualifications

• Excellent communication and leadership abilities.
• Experience supervising security staff or similar teams.
• Ability to prepare and review incident reports.
• Strong analytical and math skills for risk assessment.

Responsibilities

• Supervise Security Officers on shift.
• Manage staffing: interview, train, schedule, evaluate.
• Patrol property and identify hazards, report findings.
• Back-up duties for Security Officers as needed.
• Prepare incident reports and maintain records.
• Know facility details and events to aid guests.
• Guard monetary transfers and chips on the casino floor.
• Interact with guests and staff professionally.
• Aim for maximum guest service and satisfaction.
• Attend departmental meetings and training.
• Understand Crisis Management and infectious disease procedures.
• Perform other duties to support the team.

Skills

Communication

Supervision

Staff training

Incident reporting

Crisis management

Guest service

Education

High school diploma/GED

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.

The Opportunity

As the Security Shift Supervisor for Grand Casinos, you will be responsible for ensuring the effective functioning of the Security Department on assigned shifts, overseeing the safety of Guests and staff, and maintaining the security of the facility.

What You Get to Do

• Assist in the supervision of Security Officers on assigned shift.
• Maintain adequate staffing levels by interviewing, selecting, training, scheduling, evaluating, promoting and disciplining Associates, as needed.
• Patrol the property on assigned shift, identifying potential security and/or safety hazards, and reporting the same to the appropriate individual, to ensure the safety and protection of Guests, Associates and the entire facility.
• Act as a back-up to Security Officers on assigned shift and assumes their duties when necessary.
• Prepare and request reports on incidents involving Guests, Associates and/or the facility, as needed.
• Maintain working knowledge of Grand Casino’s facilities, as well as special events on property, in order to advise Guests and fellow Associates of the same, whenever possible.
• Guard all transfers on monies and chips on the casino floor, as well as the physical transportation of hopper fills, chip fills and credits.
• Interact with Guests and Associates in a positive, professional manner.
• Ensure a maximum level of Guest Service and satisfaction throughout the property is achieved and maintained.
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
• Regularly attends departmental meetings and participates in training opportunities to enhance skills and knowledge.
• Understand Crisis Management Plan and infectious disease procedures.
• Perform other departmental duties assigned to contribute to the overall success and efficiency of the team.

What We Look for in a Person

• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.

What We Offer You

• We have a fun, energetic personality and are adventurous, creative, and open minded.
• We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty)
• Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision‑making and engagement across all levels of the organization.
• We are a career accelerant, which means developing our Associates is one of our main priorities.
• We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
• A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.

What Qualifies You

• High school diploma or General Education Degree (GED) required; some college or related training highly preferred.
• Two (2) years of experience in security, law enforcement, loss prevention, or risk management, including time overseeing others’ work or projects — assigning tasks, training staff, monitoring performance or outcomes to goals, and holding some responsibility for the team’s or department’s results; or
• An equivalent combination of demonstrated leadership experience through employment, community involvement, tribal organizations, military service, volunteer activities, training responsibilities, or other comparable experiences.
• Two (2) years Gaming experience preferred; One (1) year investigation experience preferred.
• Must be able to secure a license from Gaming Regulatory Authority (GRA).
• Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Must Have Skills

• Must possess excellent communication skills and be able to effectively communicate in one-on-one and small group situations, and to moderate-sized gatherings of Associates and/or executives.
• Must be able to comprehend instructions furnished in oral, written or diagram form.
• Must be able to listen and willing to ask questions.
• Ability to read, analyze, and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, percentages and decimals.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Strong analytical and mathematical skills; ability to handle complex situations and multiple responsibilities simultaneously, mixing long-term projects with the urgency of immediate demands.

Physical Requirements and Work Environment

• Must be able to stand, walk, sit, and handle tools, objects, or controls; occasionally lift and/or move up to 100 pounds.
• Exposed to various environmental conditions including moderate to loud noise levels and second‑hand smoke.

#FS9

Source: Hospitality Online