Security Shift Supervisor

Securitas Global Clients America; New Albany (OH); On-site; USD 28,929 - 29,618; Full time

Benefits offered by this job

Retirement plan

Medical coverage

Dental coverage

Paid time off

Job summary

Securitas Global Clients America is seeking a Security Shift Supervisor in New Albany, Ohio. The ideal candidate will have at least 2 years of supervisory experience in security or retail and a valid driver’s license.

Responsibilities include supervising Security Officers, ensuring compliance with protocols, and engaging with client representatives. Offering a wage of $21.00–21.50 per hour, the role also involves training personnel and handling reports.

Qualifications

• 2 years of related supervisory experience in security or retail.
• Must hold a valid driver's license.
• Ability to maintain professional composure under pressure.

Responsibilities

• Supervise Security Officers and ensure protocols are followed.
• Train and coach personnel, documenting actions as needed.
• Meet with clients regularly to assure security requirements are met.

Skills

Supervisory practices

Knowledge of security operations

Communication skills

Organizational skills

Customer service

Interpersonal skills

Education

High School Diploma or G.E.D.

Job description

Security Shift Supervisor

Wage: $21.00–21.50 per hour.

Must have a valid driver’s license and driver certification.

Responsibilities

• Function as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client sites; ensure post orders are followed, rounds are completed, and required reports are filed; notify authorities and clients in emergency situations.
• Coach and discipline personnel as appropriate; seek advice from company management or designated representatives; meet personally with employees and document coaching and disciplinary actions.
• Train Security Officers and other personnel; review post orders and assignment details with subordinates.
• Assist in the submission of payroll and personnel information to the company as designated.
• Ensure adequate coverage of all posts and positions in conjunction with company management or representatives.
• Prepare, file, and submit various reports as required.
• Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
• Meet with client representatives as scheduled or as needed to assure that security requirements are met and provide quality customer service.
• Carry out supervisory duties including interviewing, orienting, training; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems; making hiring and termination recommendations.
• May perform the duties of a Security Officer in accord with post orders and company policy.

Education & Experience

High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job. Minimum 2 years of experience in retail preferred.

Competencies

• May be required to hold and continue to meet the requirements for any applicable state, county, and municipal license for Security Officers.
• Knowledge of security operations with emphasis on patrol, inspection, and response services.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions in written, oral, or diagrammatic form.
• Ability to track and maintain schedule assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to various sites and changes in post procedures.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal skills, with the ability to interact effectively with clients at various social levels and across diverse cultures.

Working Conditions & Physical Demands

• Maintaining composure when dealing with authorities, executives, clients, staff, and the public, occasionally under urgent and pressure situations.
• Potential exposure to stressful situations, such as challenging individuals in or approaching uncontrolled areas.
• Must undergo and meet background and reference checks, controlled substance testing, and behavioral selection survey, and any mandatory licensing requirements.
• Directing and disciplining staff in a positive manner.
• May be required to work overtime without advance notice.
• Ability to handle multiple tasks concurrently.
• Basic computer usage and operating controls.
• Clear communication skills (seeing, hearing, speaking, writing).
• Frequent sitting, standing, walking, climbing stairs, walking on uneven terrain.
• Occasional reaching, stooping, kneeling, crouching, crawling.
• Frequent lifting up to 10 pounds, occasionally up to 25 pounds.
• Close, distance vision and ability to adjust focus.
• Regular use of vehicle to perform duties.
• May be required to perform stressful physical activity.
• Exposure to inclement weather or environments requiring protective gear, safety awareness.
• May handle sensitive and confidential information.

Benefits

• Retirement plan.
• Employer-provided medical and dental coverage.
• Company-paid life insurance.
• Voluntary life and disability insurance.
• Employee assistance plan.
• Securitas Saves discount program.
• Paid holidays.
• Paid time away from work.

EEO Statement

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.