Security Shift Supervisor

Securitas Security Services USA, Inc.; Croydon (PA); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Retirement plan

Medical and dental coverage

Life insurance

Paid holidays

Paid time away from work

Earned wage access

Job summary

Securitas Security Services USA, Inc. is seeking a Supervisory Security Officer to oversee security teams at client sites, ensure post orders are followed, complete rounds, and file accurate incident and activity reports.

You will lead daily operations, coordinate coverage, and escalate issues as needed to maintain safety and service levels. Responsibilities include coaching and disciplining staff, assisting with payroll submissions, and maintaining strong client relationships while ensuring

Qualifications

• High School Diploma or GED required with 2 years of related security experience.
• Experience supervising security officers and staff in a client-site environment.
• Ability to coach, train, and discipline as needed while maintaining compliance.

Responsibilities

• Supervise security officers, ensure post orders are followed and rounds completed.
• Coordinate staffing, scheduling, and provide coaching and disciplinary actions.
• Prepare, file, and submit incident reports and activity logs.
• Liaise with client representatives to ensure security requirements are met.
• Assist in payroll submissions and ensure adequate post coverage.

Skills

Supervisory skills

Coaching

Training

Customer service

Communication

Team leadership

Education

High School Diploma or GED

2 years related security experience

Job description

Salary

Wage: $24.00 per hour

Essential Functions

• Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, established rounds are completed, and required reports are filed; notifies proper authorities and client in emergency situations.
• Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.
• Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.
• Assists in the submission of payroll and personnel information to the company as designated.
• In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.
• Prepares, files, and submits various reports as required.
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
• Carrying out supervisory duties that can include interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations, in accordance with company policies, procedures, and applicable state and federal laws.
• May perform the duties of a Security Officer in accord with post orders and company policy.

Education & Experience

High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred.

Competencies

• May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.
• Knowledge of security operations with an emphasis on patrol, inspection and response services.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to track and maintain schedule assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to various sites and changes in post procedures.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

Working Conditions (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform all essential functions. Additional demands include:

• Maintaining composure in dealing with authorities, executives, clients, staff and the public, often under urgent and pressure situations.
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
• Directing and disciplining staff in a positive manner.
• May be required to work overtime without advance notice.
• Required ability to handle multiple tasks concurrently.
• Keyboarding, basic computer usage, and operating controls.
• Seeing, hearing, speaking and writing clearly to communicate with employees and clients, observe and report incidents, and direct others.
• Frequent sitting, standing, and walking, which may be required for long periods and may involve climbing stairs and walking up inclines and on uneven terrain.
• Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.
• Regular use of vehicle for the performance of duties.
• On occasion may be required to perform stressful and physical activity.
• Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
• May be exposed to or required to handle sensitive and confidential information.

Our Mission and Values

Securitas employees come from all walks of life, bringing a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance, and Helpfulness

Benefits

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work
• Daily access to earned wages may be available for some populations, subject to restrictions and fees.
• Waiting periods may also apply.
• Paid time away from work may be provided through a combination of vacation and sick time or under a PTO policy, depending on local requirements.
• Benefits may vary for union members.

EEO Statement

Securitas is committed to diversity, equity, inclusion, and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.