Security Shift Manager

002 Seminole Casino Classic; Florida; On-site; USD 60,000 - 90,000; Full time

Job summary

The Seminole Classic Casino seeks a Security Manager to oversee the Security Department and Fire Command Center, ensuring compliance with Gaming Commission Regulations and company policies. The role involves coordinating with law enforcement, risk assessment, and supervising security staff.

Responsibilities include scheduling, training, de-escalation and emergency procedures, writing incident reports, and ensuring asset protection across the property.

Qualifications

• High School diploma or equivalent required.
• Minimum of four (4) years of Security Management experience in a high-volume casino/hotel complex environment or equivalent.
• Must be able to direct vehicular traffic in parking lots/garages and entrances/exits.
• Excellent communication and time management skills.
• Ability to forecast time management needs.
• Industry or job-related knowledge required.
• Basic mathematical skills for position responsibilities.
• Sound judgment in standard and non-standard situations.

Responsibilities

• Provide superior service to internal and external guests.
• Maintain efficient operation of Security Department and Fire Command Center.
• Coordinate activities with local and state law enforcement.
• Identify and control risks and threats to the safety and assets.
• Schedule, train and supervise Security Staff.
• Conduct investigations and work with law enforcement to ensure resolution.

Skills

Communication skills

Time management

Forecasting

Industry knowledge

Math skills

Judgement

Direct vehicular traffic

Education

High School diploma or equivalent

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state‑of‑the‑art, newest‑title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate’s Loot. The gaming leader also offers 24/7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three Card Poker and many more. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full‑service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area with food options such as Slice and Mojoe as well as a burger and wing joint named Flying Cow.

JOB SUMMARY:

The incumbent in this position is responsible for providing superior service to both the internal and external guests. Assists in maintaining efficient overall operation of the Security Department as well as the Fire Command Center. Responsible for the efficient and effective operation of the Security Department. Implements system to ensure compliance with all Gaming Commission Regulations, and company/departmental policies and procedures. Coordinates activities with local and state law enforcement officials. Identifies and controls risks and threats to the safety and assets of the company and its patrons and employees. Responsible for scheduling, training and supervising Security Staff. Responsible for conducting investigations and working with law enforcement officials to ensure resolution.

ESSENTIAL JOB FUNCTIONS:

• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Reviews all incident reports submitted for accuracy.
• Communicates with guests and employees a positive manner, both in oral and written form.
• Writes incident reports and conducts investigations as assigned.
• Maintains a high level of key control for the facility.
• Prepares daily work schedules.
• Evaluates his subordinate’s job duties.
• Coordinates emergency situations.
• Attends meetings as required.
• Sets up and provides training.
• Oversee and facilitate Training Programs (De‑Escalation, Emergency Evacuation, etc.).
• Oversee and facilitate Training Programs within Security and the entire property.

QUALIFICATIONS:

• High School diploma or equivalent.
• Minimum of four (4) years of Security Management experience in a high volume casino/hotel complex environment or the equivalent combination of education and experience.
• Must be able to effectively direct vehicular traffic in parking lots/garage and entrances/exits.
• Excellent communication and time management skills.
• Ability to forecast time management needs.
• Must have industry or job‑related knowledge.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Must be able to apply sound judgement in standard, non‑standard situations with limited variables involved, and non‑standard situations where independent judgement is required and limited guidelines exist.

WORK ENVIRONMENT:

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!