Security Shift Coordinator

JACK Entertainment; North Randall (OH); On-site; USD 21,000 - 30,000; Part time

Job summary

JACK Thistledown Racino in North Randall, OH is seeking a Part-Time Security Officer to oversee daily security operations during the assigned shift. Responsibilities include scheduling, post assignments, and coordinating with departments, regulators, and emergency services.

The role requires 3–5 years in security-related fields, an Associate degree preferred, and the ability to work varied shifts including evenings, weekends, and holidays. Must be 21 and fluent in English.

Qualifications

• Associate degree preferred (criminal justice, security management, or related field).
• 3–5 years in security, law enforcement, hospitality, or surveillance.
• 1–2 years in business management/operations/supervisory roles.
• Proficient in Microsoft Office, scheduling systems, and security reporting software.
• Strong incident reporting, de-escalation, investigations, and conflict resolution skills.
• Must be 21 years of age.

Responsibilities

• Oversee and coordinate daily security operations for the assigned shift, including officer scheduling, post assignments, and coverage requirements.
• Assist with weekly schedule preparation; monitor attendance, timekeeping, hours worked, and staffing levels to maintain adequate property coverage.
• Coordinate with property departments, surveillance, management, gaming regulators, law enforcement, fire services, and emergency medical personnel.
• Respond promptly to disturbances, medical emergencies, alarms, suspicious activity, access-control issues, and other security incidents.
• Enforce company policies, safety procedures, gaming regulations, and access-control requirements.
• Prepare, review, and maintain accurate incident reports, shift summaries, operational logs, and staffing documentation.
• Provide internal and external guest service consistent with company culture and values.
• Maintain the confidentiality of sensitive guest, team member, gaming, surveillance, and incident information.
• Ensure compliance with company policies and applicable federal, state, and local laws.
• Perform other related duties as assigned.

Skills

Attention to detail

Communication skills

Conflict resolution

Teamwork

De-escalation

English fluency

Education

Associate degree

High School diploma

Tools

Microsoft Office

Scheduling systems

Security reporting software

Job description

JACK Thistledown Racino North Randall, OH 44128, USA

• On-site
• Security
• Part-Time
• Requisition #: SECUR006574

Description

Key Responsibilities

• Oversee and coordinate daily security operations for the assigned shift, including officer scheduling, post assignments, and coverage requirements.
• Assist with weekly schedule preparation; monitor attendance, timekeeping, hours worked, and staffing levels to maintain adequate property coverage.
• Coordinate with property departments, surveillance, management, gaming regulators, law enforcement, fire services, and emergency medical personnel.
• Respond promptly to disturbances, medical emergencies, alarms, suspicious activity, access-control issues, and other security incidents.
• Enforce company policies, safety procedures, gaming regulations, and access-control requirements.
• Prepare, review, and maintain accurate incident reports, shift summaries, operational logs, and staffing documentation.
• Provide internal and external guest service consistent with company culture and values.
• Maintain the confidentiality of sensitive guest, team member , gaming, surveillance, and incident information.
• Ensure compliance with company policies and applicable federal, state, and local laws.
• Perform other related duties as assigned.

Knowledge, Skills, & Abilities

• Ability to work independently with minimal supervision while managing multiple priorities in a fast-paced casino environment.
• Strong interpersonal, verbal, and written communication skills, with the ability to communicate clearly and professionally.
• Excellent organization, attention to detail, time-management, and problem-solving skills.
• Ability to remain calm, exercise sound judgment, and make rational decisions when handling conflicts, emergencies, or other sensitive situations.
• Ability to work effectively in a team-oriented management environment.
• Ability to maintain a high level of professionalism, business acumen, integrity, and discretion in a regulated gaming environment.
• Ability to recognize and uphold the standards required for operations and regulatory compliance.
• Ability to respond appropriately to visual and auditory cues.
• Must be available to work flexible schedules, including evenings, overnights, weekends, holidays, and special events, as business needs require.
• Must be able to read, write, speak, and understand English.
• Must be able to sit, stand, and walk for extended periods, including shifts of up to eight hours.
• Must be able to move throughout all areas of the property, including between floors by stairways or escalators; stairways may include a minimum of 20 steps.
• Ability to push, pull, reach, bend, twist, stoop, kneel, lift, and carry up to 50 pounds, with or without reasonable accommodation.

Education & Experience

• Associate degree in criminal justice, security management, or hospitality preferred.
• 3–5 years of security, law enforcement, hospitality, or surveillance experience.
• 1–2 years of business management/operations/supervisory experience.
• Proficient in Microsoft Office, scheduling systems, and security reporting software.
• Strong skills in incident reporting, de-escalation, investigations, radio communication, and conflict resolution.
• Must be 21 years of age.

License Requirements

• Ability to obtain and maintain an Ohio Lottery Commission Gaming Employee License and an Ohio Casino Control Commission Sports Gaming License.

Qualifications

Education

Required

High School or better.

Experience

Preferred

3-5 years: Security Officer experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.