Security Services Manager

Vail Resorts; Colorado; On-site; USD 61,000 - 72,000; Full time

Job summary

Vail Resorts seeks a Security Services Manager to oversee safety operations and provide excellent guest experiences. This role involves team leadership, operational planning, and ensuring safety standards at the resort. Ideal candidates excel in high-pressure situations and have relevant security management experience.

Benefits

Health Insurance plans

401(k) Retirement Plan

Free Epic passes and discounts

Excellent training and professional development

Referral Program

Qualifications

• Minimum 2 years relevant work experience.
• Experience in guest service and emergency services preferred.
• Strong writing and verbal skills required.

Responsibilities

• Ensure safety and security across resort properties.
• Lead and manage security team activities involving investigations.
• Collaborate with local law enforcement and respond to incidents.

Skills

Leadership

Problem-solving

Communication

Decision-making

Education

High School diploma or equivalent

Job description

For the third consecutive year, Newsweek names Vail Resorts as one of 2025 Most Trustworthy Companies in America. Learn more here.

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Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Critical Illness and Accident plans

Job Summary:
The Manager of Keystone Security Services plays a pivotal role in ensuring the safety, security, and overall guest experience across resort properties. Key focus areas include driving exceptional guest service through team leadership, incident response, traffic management during peak periods, and active collaboration with local law enforcement, other First Responders, and resort departments.

This role requires strong operational planning, decision-making skills, and the ability to lead calmly and effectively in high-pressure situations. The ideal candidate will bring experience in security, safety, or emergency management, along with the ability to train and motivate a team in a dynamic resort environment.

Job Skills / Requirements:

• Applicants who are successful in this role are passionate about leadership, helping people and problem-solving in a teamwork environment. They also have a curiosity and eagerness to learn more about Public Safety and Emergency Services. The successful candidate will possess the ability to remain calm and professional in a variety of situations. They also nurture a culture of fun and overall pride in serving with the entire Keystone Resort Team.
• This role provides input to establish and manage to departmental budget and manages spending to maximize revenues and profitability.
• The Resort Public Safety Manager leads the team that conducts investigations involving company vehicles, guest injuries, thefts, suspicious activity, fraudulent activities, while also supporting public safety response, and other aspects of resort operations. The Security Services Manager maintains a working relationship with Mountain and Hospitality leaders to ensure alignment on areas of focus and ensure mutual objectives are being met.
• Successful candidates will have a minimum 2 years relevant work experience. Guest service and emergency services related experience is preferred. Essential abilities include: ability to communicate clearly and concisely, demonstrate a consistent positive approach when interacting with the public, stakeholders and employees, verbally de-escalate tense situations involving irate guests, strong writing skills, prepare clear and concise reports. Calm, clear and independent decision making is essential, as is a professional demeanor and strong administrate background.
• This role is responsible performance management of all department employees. They establish goals and development plans and evaluate performance for year-round direct reports. And they implement employee programs to promote safety, proactive development and support business outcomes.
• Work is performed in an indoor and outdoor environment with exposure to adverse weather conditions. We’re looking for a leader that will take pride in leading the team to assist other department as needed; and remains committed to everyday positive workspace culture.
• Successful candidates will have experience managing stake holder relationships through multiple communication modes, expectation conversations, and administrative tasks.
• The position requires shift work, including holidays, weekends and may require additional on-call work hours.
• High School diploma or equivalent - required
• Transfer equipment into/from vehicles, lift 50lbs – required
• Experience in Performance Evaluation, Training Programs and Records Management – preferred
• Working knowledge of Emergency Response, Incident Management and ICS – preferred
• Ability to multi-task and thrive in a fast-paced environment.
• Demonstrate excellent verbal and written skills.
• The ability to have emotional control in stressful situations.
• Strong computer skills including self-directed online applications and systems.
• Available to work a variety of shifts – including weekends, holidays and over-night shifts.
• May perform any and all responsibilities of subordinates, and other duties as assigned.
• Willingness to obtain AED First Aid Training.
• First Aid/CPR/AED training required within 30 days of hire.

The expected pay range is$61,000 - $72,000 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 507998
Reference Date:04/14/2025
Job Code Function:Security