Security Service Technician - Walla Walla, WA

cooksolutionsgroup; Walla Walla (WA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401(k) match

Paid time off

8 holidays per year

Volunteer time off

Company vehicle

Gas card

Tuition reimbursement

Job summary

Cook Solutions Group in Washington state is seeking a Full-Time Security Service Technician with strong customer service, communication, and time management skills to support our 'We Make It Happen!' culture. You will install wires and equipment, respond to service calls, conduct site surveys, and train customers.

This role requires 2–5 years of security installation experience, a valid driver's license, and the ability to travel up to a week.

Qualifications

• High School Diploma or GED equivalent required.
• 2 - 5 years of electronic and physical security service and installation experience and/or training; or equivalent combination of education and experience.
• Valid driver's license and clean driving record.
• Knowledge of security equipment such as alarm systems, access control, video, CCTV systems, drive up systems, & under-counter teller equipment is preferred.
• Knowledge of Bosch, DMP, March DVR, 3VR, and/or Lenel Access control product lines preferred.
• Customer service experience is a plus.
• Ability to travel up to a week if necessary.

Responsibilities

• Travels to client’s site for alarm failure troubleshooting and repair.
• Installs and services electronic and physical security products including pulling wire per job specifications.
• Installs and wires electronic equipment used in systems.
• Accounts for all installation and service tools/equipment and all job parts/inventory.
• Tests all installed/serviced equipment to ensure proper performance and compliance with customers’ requirements and all applicable codes.
• Troubleshoots and repairs electronic and physical security equipment.
• Communicates project status information to management as necessary.
• Communicates with customers on job status or completion.
• Conducts site surveys upon request of management.
• Completes and turns in all required paperwork in a timely manner.
• Follows Purchasing procedures using database system and supervisor approval.
• Maintains and controls assigned truck stock inventory.
• Maintains control and safeguards all company or customer property.
• Ensures company vehicle is maintained and clean.
• Maintains clean driving record and safe operation of vehicles.
• Trains less experienced employees on procedures and techniques.
• Ensures work meets CSG quality standards and safety rules.
• Willingness to travel up to a week as needed.

Skills

Customer service

Installation

Travel readiness

Time management

Professional appearance

Education

High School Diploma or GED

Tools

Bosch

DMP

March DVR

3VR

Lenel Access control

Job description

Cook Solutions Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time Security Service Technician with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture. Responsibilities include, but are not limited to, installing wires and equipment, responding to service calls, conducting site surveys, performing installation startup, system commissioning, and customer training by performing the following duties.

Location: Walla Walla, WA Pay: $22-$30+ hour DOE and Certifications

What you’ll do:

1. Travels to client’s site for alarm failure troubleshooting and repair.
2. Installs and services electronic and physical security products including pulling wire per
3. Installs and wires electronic equipment used in systems.
4. Accounts for all installation and service tools/equipment and all job parts/inventory.
5. Tests all installed/serviced equipment to ensure proper performance and compliance with customers’ requirements and all applicable codes.
6. Troubleshoots and repairs electronic and physical security equipment.
7. Communicates important project status information to management as necessary (installation or service).
8. Communicates with customers on job status or completion (installation or service).
9. Conducts site surveys upon request of management.
10. Completes and turns in all required paperwork in a timely manner according to established procedures and deadlines, i.e., time sheets, expense reports, change orders, equipment transfers, etc.
11. Follows Purchasing procedures using database system and supervisor approval to account for products needed.
12. Maintains and controls assigned truck stock inventory in an organized manner. Reports stock items during company inventory audits.
13. Maintains control and safeguards all company or customer property or information of which employee has been entrusted.
14. Ensures company vehicle is maintained according to established standards. Keeps vehicle clean, inside, and out.
15. Maintains clean driving record and operates company vehicles using safe driving practices.
16. Responsible for training less experienced employees and trainees on company procedures, systems, and installation/service techniques.
17. Ensures all work is preformed to CSG quality standards and practices.
18. Works in compliance with Federal/State laws regarding safety of self and others always.
19. Expected to solicit new business when not working on service or installation.Expected to travel for up to a week at a time when necessary.

What you bring:

• High School Diploma or GED equivalent required.
• 2 - 5 years of electronic and physical security service and installation experience and/or training; or equivalent combination of education and experience.
• Valid driver's license and clean driving record.
• Knowledge of security equipment such as alarm systems, access control, video, CCTV systems, drive up systems, & under-counter teller equipment is preferred.
• Knowledge of Bosch, DMP, March DVR, 3VR, and/or Lenel Access control product lines preferred.
• Customer service experience is a plus.
• Ability to travel up to a week if necessary.
• The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 100 pounds and regularly lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Benefits

Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!

Why work at Cook Solutions Group?

We know our employees are what make our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.

Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.

Equal Opportunity

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [protected class] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law. In accordance with Washington HB 1905 and the Equal Pay and Opportunities Act, we provide equal employment opportunities to all individuals without regard to legally protected characteristics, including age, sex, marital status, sexual orientation, race, creed, color, national origin, citizenship or immigration status, veteran or military status, disability, or use of a trained service animal.