Security Service Technician II

Johnson Controls; Tampa (FL); On-site; USD 72,000 - 87,000; Full time

Job summary

A leading company in the security solutions sector seeks a Security Service Technician II to provide exceptional service and repair on various security systems including card access and CCTV. Ideal candidates will have a 2-year degree, significant experience, and strong troubleshooting skills. This mid-senior level role will focus on customer satisfaction and operational excellence in troubleshooting and service delivery.

Qualifications

• 4 years documented experience with card access and CCTV.
• Knowledge of applicable NFPA standards.
• Valid driver's license and driving record that meets company requirements.

Responsibilities

• Diagnose problems and perform service and repairs on security systems.
• Follow troubleshooting procedures and refer to technical manuals to repair equipment.
• Exhibit effective customer service skills.

Skills

Customer service

Troubleshooting

Physical labor

Safety procedures

Organizational skills

Education

2-year degree or equivalent

Tools

Test equipment

Multi-meter

Digital analyzer

Job description

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What You Will Do

Service Technicians diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems,electronic fire alarm systems and other related building system products at customer sites.

What You Will Do

Service Technicians diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems,electronic fire alarm systems and other related building system products at customer sites.

How you will do it

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot, and installcard access, CCTV, and burglar alarm systems.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Available for on-call emergency service.
• Perform other duties as assigned.
  
  

Required

What we look for

• 2-year degree or equivalent combination of education and experience.
• 4 years documented experience with card access and CCTV.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• Experience installing, inspecting, repairing, and programming card access and CCTV.
• Fire alarm experience is a plus.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including weekends to meet customer requirements.
• Overnight travel may be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Able to pass a pre-employment background and drug test.
• Retain any licenses that are required by National, State and Local codes.
• Knowledge of applicable NFPA standards.
  
  

Preferred

• NICET III preferred in the subfield of Special Hazard Systems or Level III in subfield of Fire Alarm.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Industrial Machinery Manufacturing

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