Security Service Technician - Anchorage, AK

Convergint Technologies, LLC; Anchorage, City of Rochester (AK, NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in security solutions is seeking a full-time Security Service Technician in Anchorage, Alaska. The role involves servicing and supporting customers, responding to service calls, and performing maintenance on security systems. Ideal candidates will have strong technical skills, a customer-focused mindset, and 3-5 years of relevant experience. Join a dynamic team that values growth and inclusivity while ensuring the safety of clients and communities.

Benefits

Paid time off including holidays

Medical, dental, vision insurance

Life and disability insurance

Wellness and tuition reimbursement programs

Competitive salary and compensation

Vehicle or reimbursement plans

Other social and support programs

Qualifications

• 3-5 years in servicing, integrating, and programming access control systems.
• Exceptional customer focus and ability to work under pressure.
• Strong technical skills or experience with fire alarm and electronic security systems.

Responsibilities

• Respond to service calls, support customer programs, and handle small projects.
• Perform preventative maintenance on installed systems.
• Diagnose, troubleshoot, repair, and install security systems.

Skills

Customer focus

Technical skills

Troubleshooting

Problem-solving

Mechanical aptitude

Education

High School/GED or equivalent

Tools

Drills

Wire strippers

Job description

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join our dynamic culture. In this role, you will service and support existing customers by responding to service calls, supporting Customer Support Programs, and handling small projects. As a Security Service Technician, you will be part of a team that fosters growth for both the company and your career.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You are passionate about providing world-class service to customers, colleagues, and communities. You are a person of integrity committed to growth, accountability, and results. You desire to join an organization with a positive culture that embraces diversity and equality, allowing everyone to excel both at work and at home. You aim to grow with us and excel as a Security Service Technician.

Who We Are

With 20 years of proven growth and performance, our mission is to be our customer's best service provider. We value diversity and are built on 10 core Values and Beliefs that drive our culture, making us the #1 global serviced-based systems integrator. We are dedicated to protecting the lives and assets of our customers and communities with our solutions.

What You'll Do with "Our Training and Your Experience"

• Participate in our Recruit Awesome People program, promoting our colleague-first culture and referring top talent.
• Act as "our customer's best service provider" to ensure Convergint is the preferred service provider.
• Respond promptly to routine and non-routine service calls, including scheduled maintenance, emergencies, and after-hours calls; diagnose, troubleshoot, repair, replace parts, and install projects as needed.
• Use troubleshooting skills to identify and fix equipment or software issues.
• Resolve various service call problems, analyze repair needs, and provide suitable solutions, completing repairs and replacements as necessary.
• Prepare accurate and detailed service reports promptly for customer billing and job tracking.
• May handle system integrations, upgrades, audits, and database management; support network systems and equipment.
• Perform all service calls in compliance with regulations and safety policies, troubleshooting equipment or software issues.
• Collaborate with team members to improve operations of the Convergint Technology Center and the company.

• Primarily perform preventative maintenance on less complex installed systems.
• Work with specialists to cross-train on servicing existing customers, responding to service calls, and managing small projects.
• Include technical assistance, system checkout, troubleshooting, maintenance, and installation of security systems.
• Perform other duties as required.

What You'll Need

• Exceptional customer focus and ability to work under pressure, proactively meeting customer needs.
• Strong technical skills or experience with fire alarm and electronic security systems.
• Proven troubleshooting and problem-solving skills.
• Self-motivated with the ability to work independently.
• Mechanical and electrical aptitude, familiarity with tools such as drills, wire strippers, etc.
• Valid driver’s license with a clean record.
• Ability to travel locally; minimal overnight travel may be required.

Company Benefits

We foster an inclusive environment offering:

• Paid time off including holidays
• Medical, dental, vision insurance
• Life and disability insurance
• Wellness and tuition reimbursement programs
• Competitive salary and compensation
• Vehicle or reimbursement plans
• Other social and support programs

Requirements:

Education: High School/GED or equivalent

Experience: 3-5 years in servicing, integrating, and programming access control systems

Preferred Experience (not required):

• Field service experience
• CCTV systems: Milestone / Genetec
• Access Control: AMAG / Lenel / Genetec / Software House - CCURE / S2
• Intrusion systems: DMP / Bosch

Convergint is an Equal Opportunity Employer. Visit our careers site for more information about our opportunities.