Security Service Technician

Sciens Building Solutions; Orlando (FL); On-site; USD 55,000 - 82,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

401(k) matching

Short term and long-term disability

Medical, dental, and vision plans

Life insurance

Company cell phone

Laptop

Vehicle

Tuition reimbursement

Job summary

Sciens Building Solutions is seeking an experienced Security Service Technician with programming, troubleshooting, and repair capabilities to support our service team and clients. This role focuses on maintaining life safety systems and ensuring optimal performance through meticulous diagnostics and timely repairs.

You will work onsite with clients, document repair reports and field surveys, and train other technicians while upholding safety standards and company policies.

Qualifications

• Two to five years of experience in a technician role within the building security systems industry.
• Knowledge of current security systems including access control, IP video, and voice and data systems.
• Ability to read fire and security system design drawings.
• OSHA safety standards knowledge and ability to obtain OSHA 10.
• Valid driver's license and reliable transportation.
• Able to pass background check and pre-employment drug screening.
• Able to travel occasionally overnight.

Responsibilities

• Troubleshoot and repair security systems including analog, IP, addressable, and networked solutions.
• Program and maintain intermediate equipment and systems including intrusion detection, video surveillance, asset protection, environmental detection, holdup/duress.
• Use a variety of troubleshooting tools to analyze systems and detect fault conditions.
• Produce repair reports and field surveys daily project logs of activity.
• Program systems via laptop computers.
• Provide support to other technicians and train them.
• Take ownership of onsite projects with safety, quality, and performance.

Skills

Troubleshooting

Programming

Customer service

Communication

Project management

Education

High school diploma or equivalent

Job description

THE POSITION IN A NUTSHELL

SciensBuilding Solutionsis seeking anexperiencedSecurity Service Technicianwithprogramming, troubleshooting, and repair capabilitiesand experience. This position will work closely with our service team and clients to ensure our critical life safety systems are repaired in an efficient manner to maintain their overall performance. This is a key position for our growing team and requires attention to detail in all aspects of system troubleshooting and repair. Customer and employee interface requires a high degree of effective human relations. Communication skills, both written and verbal, are important elements of the position.

WHAT YOU'LL BE DOING (and doing well!)

• Troubleshoot and repair security systems including analog, IP, addressable, and networked solutions.
• Program and maintain intermediate equipment and systems including intrusion detection, video surveillance, asset protection, environmental detection, holdup/duress, integrated systems and equipment related to the alarm monitoring station.
• Use a variety of troubleshooting tools to analyze systems and detect fault conditions.
• Produce repair reports in accordance with best practices for customer acceptance and billing information.
• Produce field surveys and daily project logs of activity.
• Responsible for complex troubleshooting and effective resolution.
• Responsible for programming systems via laptop computers.
• Assist in the oversight of project and vehicle inventory.
• Provide support, guidance, and expertise to other technicians.
• Take ownership of onsite projects including safety, quality, and performance.
• Train and develop other Service Technicians on equipment and company policies and procedures.
• Provide technical support to end users and technicians when required.
• Comply with industry standard procedures and Sciens safety programs/policies.

WHAT WE LIKE ABOUT YOU!

• High school diploma or equivalent.
• Two to five(2-5) years of experience in a technician role within the building security systems industry.
• Knowledge of current security systems including access control, IP video, and voice and data systems.
• Intermediate understanding of security system integrity and how to troubleshoot for circuit opens, shorts, or ground conditions.
• Independent ability to program multiple manufacturer's advanced system product platform(s)/graphical systems.
• Ability to program and troubleshoot mid-range to complex security systems.
• Ability to demonstrate proper operation of equipment and control units to customers and explain how it is to be used, and how to respond to any system signals.
• Intermediate knowledge of NPFA 70 and 731 for testing and maintenance of security systems.
• State, local, contract, and/or product specific certifications determined by the business.
• Knowledge of state fire procedures, filing, and requirements.
• Ability to read fire and security system design drawings.
• Ability to work under tight deadlines and with a sense of urgency.
• Ability to work independently with some supervision.
• Knowledge of OSHA safety standards and able to obtain OSHA 10 certification.
• Customer-focused; skilled in project and people management.
• Proficient in issue resolution.
• Excellent organizational, decision-making, and communication skills.
• Be physically fit to perform the demanding work of the trade, including frequent lifting of up to 25 pounds, maximum occasional lifting up to 50 pounds; able to work from heights and climb ladders; standing and walking for most of the workday.
• Ability to travel occasionally overnight, as needed.
• Able to pass background check and pre-employment drug screening.
• Valid driver's license & reliable transportation.

What We're Bringing To The Table

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Company cell phone, laptop, and vehicle.
• Tuition reimbursement.