Security Service Technician

YDU JC Air Cond & Ref Inc.- Dubai; Louisville (KY); On-site; USD 26,000 - 45,000; Full time

Benefits offered by this job

Union benefits

Job summary

Johnson Controls is seeking a Security Technician in the Louisville area to troubleshoot, service, inspect, and repair intrusion, IP CCTV, access control, and fire alarm systems from multiple manufacturers. You will serve as a trusted advisor to customers, explaining next steps clearly and helping restore full system functionality with a focus on service quality.

The role requires at least 1 year in low-voltage or security, knowledge of major security platforms, and a valid driver's license.

Qualifications

• Minimum 1 year of experience in low-voltage or security industry.
• Experience servicing and troubleshooting intrusion, IP CCTV, access control, and fire alarm systems in commercial environments.
• Valid driver’s license and ability to pass background checks.

Responsibilities

• Locate and diagnose trouble with damaged equipment, wiring, or system components.
• Readjust, repair, or replace inoperative equipment and test systems to confirm proper operation.
• Perform repairs and inspections of intrusion detection, IP CCTV, access control, and fire alarm systems.
• Assist fellow service technicians with system repairs and complete minor repairs, including battery replacement.
• Test system operation to the customer monitoring center to establish service connectivity.
• Complete forms, service notes, and customer paperwork accurately and on time.
• Coordinate inspections and installations with police, fire departments, or other appropriate agencies when needed.
• Provide recommendations, solutions, and quotes that help customers improve system performance and facility efficiency.

Skills

Low-voltage security experience

Security platforms knowledge

Troubleshooting & repair

Communication skills

Valid driver’s license

Background checks clearance

Education

High school diploma or GED

Job description

Security Technician Johnson Controls helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in demanding environments such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. Backed by advanced technology, lifecycle services, and an industry-leading field organization, we help turn goals into real-world results and support the systems that keep critical buildings performing where it matters most.

Role Overview

As a Security Technician, you will troubleshoot, service, inspect, and repair intrusion, IP CCTV, access control, and fire alarm systems from multiple manufacturers. You will act as a trusted advisor to customers, explain next steps clearly, and help restore full system functionality with a strong focus on service quality, responsiveness, and reliable outcomes.

Key Responsibilities

• Locate and diagnose trouble with damaged equipment, wiring, or system components.
• Readjust, repair, or replace inoperative equipment and test systems to confirm proper operation.
• Perform repairs and inspections of intrusion detection, IP CCTV, access control, and fire alarm systems.
• Assist fellow service technicians with system repairs and complete minor repairs, including battery replacement.
• Test system operation to the customer monitoring center to establish service connectivity.
• Complete forms, service notes, and customer paperwork accurately and on time.
• Coordinate inspections and installations with police, fire departments, or other appropriate agencies when needed.
• Provide recommendations, solutions, and quotes that help customers improve system performance and facility efficiency.

How You Will Do It

Own the service outcome with accountability, safety, and integrity, from first diagnosis through final resolution. Stay close to the customer’s needs by explaining findings clearly, setting expectations, and helping remove barriers to restoration. Use disciplined troubleshooting and testing practices to confirm repairs, validate monitoring-center connectivity, and reduce repeat issues. Improve every day by documenting work carefully, sharing practical recommendations, and applying lessons learned on future calls. Win as one team by collaborating with fellow technicians, dispatch, and outside agencies to complete the work efficiently and professionally.

Qualifications

• 1 year of experience in the low-voltage or security industry.
• Strong general knowledge of major security manufacturer platforms, including Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, and similar systems.
• Experience servicing and troubleshooting intrusion, IP CCTV, access control, and fire alarm systems in commercial environments.
• Strong verbal communication skills and the ability to explain service findings and next steps clearly.
• Valid driver’s license with an excellent driving record.
• Ability to pass thorough background and identity checks.
• High school diploma or GED.

Nice to Have

• Ability to read blueprints and schematic drawings.
• Ability to operate hand and power tools.
• Ability to unload a ladder from a fleet vehicle and climb ladders as needed.
• Ability to operate a fleet vehicle safely at all times.
• Excellent customer service skills and comfort discussing recommendations and service options.

Why Join Us

Join a team that is focused on customer outcomes, technical excellence, and dependable service. At Johnson Controls, you will support critical security and life‑safety systems with the backing of advanced technology, lifecycle services, and a field organization committed to helping customers operate with confidence.

Pay Range: $18.99 to $32.75 hourly rate determined by the CBA/rate sheet.

• Benefits are provided through a local labor union aligned with a collective bargaining agreement.

The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

#techhiring

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.