Security Service Technician

Alloy Enterprises; Dayton (OH); On-site; USD 43,000 - 72,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

And more!

Job summary

Johnson Controls is seeking a Security Technician in Dayton, OH, to troubleshoot and service intrusion, IP CCTV, access control, and fire alarm systems from multiple manufacturers. You will identify customer needs, explain next steps, and repair to restore full functionality, delivering clear written reports.

The role emphasizes replacing or repairing equipment, coordinating with authorities, and maintaining high service standards to improve facility efficiency and safety.

Qualifications

• 5 years in low-voltage or security industry.
• Excellent knowledge of major security platforms (Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC).
• Valid driver’s license with excellent driving record.
• Ability to pass thorough background and identity checks.
• Ability to obtain a State of Ohio Fire License within six months of employment.

Responsibilities

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Perform repairs and inspections of intrusion, IP CCTV, access control, and fire alarms (where applicable).
• Assist fellow technicians with system repairs and provide minor repairs including battery replacement.
• Test system operation and ensure proper connectivity to monitoring center.
• Complete all forms and customer paperwork accurately.
• Provide recommendations to improve facility efficiency and upsell where appropriate.

Skills

Security industry experience

Manufacturer platforms knowledge

Valid driver’s license

Background checks

Ohio Fire License (to obtain)

Education

State of Ohio Fire License

Job description

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And more!

What you will do

A Johnson Controls Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. Candidate will possess strong verbal communication skills as they identify the needs of the customer and then inform them of next steps and processes to repair the system as needed to return full functionality. Candidate will possess skills and experience to inspect said systems to ensure proper functionality and provide written or digital reports to customer and company as needed. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service

How you will do it

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair, or replace inoperative equipment and test for operation.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Performs repair and/or inspections of intrusion detection, IP CCTV, Access Control systems and fire alarms (if applicable).
• Assists fellow service technicians with system repairs and completes minor repairs including battery replacement.
• Tests operation of system to the customer monitoring center to properly establish service connectivity.
• Complete all forms accurately and customer paperwork as required.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

What we look for

Required

• 5 years in low-voltage or security industry.
• Excellent general knowledge of major security manufacturer platforms including: Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, etc.
• Valid driver's license with an excellent driving record.
• Ability to pass thorough background and identity checks.
• Ability to obtain a State of Ohio Fire License within six months of employment with JCI.

Preferred

• Ability to read blueprints and schematic drawings.
• Ability to operate hand and power tools.
• Ability to unload ladder from fleet vehicle and climb ladder.
• Ability to always operate fleet vehicle in a safe manner.
• Ability to communicate and provide excellent customer service

HIRING HOURLY RANGE: $26.06 - 34.66 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.