Security Service Technician

YDU JC Air Cond & Ref Inc.- Dubai; Dayton (OH); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

Job summary

Johnson Controls International plc. is seeking a Security Technician to troubleshoot and service intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers.

You will work with customers to identify needs and explain the steps to restore full functionality. The role requires 5 years in low-voltage or security, knowledge of major platforms, a valid driver’s license, and the ability to obtain an Ohio Fire License within six months.

Qualifications

• 5 years in low-voltage or security industry.
• Knowledge of major security platforms (Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC).
• Valid driver’s license with an excellent driving record.
• Ability to pass background/identity checks.
• Ability to obtain Ohio Fire License within 6 months.
• Reading blueprints/schematics preferred.
• Able to operate hand and power tools and ladders.
• Safe operation of fleet vehicle and customer service skills.

Responsibilities

• Troubleshoot and service intrusion, IP CCTV, access control and fire alarm systems.
• Identify customer needs and explain next steps for repair.
• Inspect systems and provide written/digital reports.
• Provide high level service to resolve building inefficiencies.
• Offer solutions at time of service.
• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust/repair/replace equipment and test operation.
• Coordinate inspections with police/fire departments.
• Assist other technicians with repairs and battery replacement.
• Test system operation and establish connectivity to monitoring.
• Complete forms accurately and prepare customer paperwork.
• Provide quotes to support recommendations.

Skills

Low-voltage/security industry

Security platform knowledge

Valid driver’s license

Background/identity check clearance

Ohio Fire License readiness

Read blueprints/schematics

Hand and power tools

Ladder handling

Safe fleet vehicle operation

Customer service communication

Job description

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And more!

What you will do

A Johnson Controls Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers.

Candidate will possess strong verbal communication skills as they identify the needs of the customer and then inform them of next steps and processes to repair the system as needed to return full functionality.

Candidate will possess skills and experience to inspect said systems to ensure proper functionality and provide written or digital reports to customer and company as needed.

Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items.

As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service

How you will do it

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair, or replace inoperative equipment and test for operation.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Performs repair and/or inspections of intrusion detection, IP CCTV, Access Control systems and fire alarms (if applicable).
• Assists fellow service technicians with system repairs and completes minor repairs including battery replacement.
• Tests operation of system to the customer monitoring center to properly establish service connectivity.
• Complete all forms accurately and customer paperwork as required.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

What we look for

• 5 years in low-voltage or security industry.
• Excellent general knowledge of major security manufacturer platforms including: Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, etc.
• Valid driver's license with an excellent driving record.
• Ability to pass thorough background and identity checks.
• Ability to obtain a State of Ohio Fire License within six months of employment with JCI.
• Preferred Ability to read blueprints and schematic drawings.
• Ability to operate hand and power tools.
• Ability to unload ladder from fleet vehicle and climb ladder.
• Ability to always operate fleet vehicle in a safe manner.
• Ability to communicate and provide excellent customer service.

HIRING HOURLY RANGE: $26.06 - 34.66 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

#LI-AD2 #TechnicalHiring Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.