Security Project Specialist 2

Convergint; Iowa; Presencial; USD 55.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

10 Company Holidays and PTO starting ?

Fun & Laughter Day Off

Medical, Dental & Vision Plan

Life Insurance

Wellness Program

401K Matching

Tuition reimbursement

Company vehicle / vehicle stipend

CSR Day

Cell phone reimbursement

Paid parental leave

Descripción de la vacante

Convergint is seeking a Security Specialist to join our Iowa team. You will install, program, start up, certify, and train customers on security systems across projects of varying complexity.

You bring 3–5 years of experience, strong technical skills, and a customer-focused mindset. This role offers a collaborative culture and growth within a global provider.

Formación

• High School diploma or GED required.
• Minimum 3–5 years in field service or security systems.
• NICET I certification or equivalent is preferred.
• Ability to read blueprints and schematics.
• Proficiency with fire alarm and electronic security systems.
• Willingness to travel locally and occasionally overnight.
• Excellent customer service and communication skills.

Responsabilidades

• Support installations and customer training on projects.
• Read blueprints and wiring diagrams; troubleshoot equipment.
• Coordinate with engineering and project teams.
• Ensure customer satisfaction and service quality.
• Mentor less experienced staff and supervise testing.
• Perform other duties as required.

Conocimientos

Customer focus

Technical security skills

Programming skills

Self-starter

Blueprints reading

Mathematical aptitude

Communication skills

Organizational skills

MS Office

Driver's license

Educación

High School/GED

Herramientas

MS Office

Descripción del empleo

Build a career where values meet worldwide opportunity. Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Specialist to join our amazing culture. In this role, you will support the installation, programming, system start-up/check-out, certify, and customer train on assigned projects including small to large projects that vary in complexity. As a Security Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What You’ll do with "Our Training and Your Experience"

Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.

• Support Installations either hands on, training new colleagues, or help over the phone. Perform inspections, test & commission systems, and support a variety of standard and non-routine systems and equipment which may include physical or electronic security, fire alarm & life safety, and/or building automation. You are a key interface for the provision of support and is accountable for maximizing customer satisfaction.
• Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures; Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
• You are a key source of understanding security hardware for installation and service best practices. Your strengths include system knowledge, inspections, hardware functionality & compatibility, low-voltage circuitry understanding and system theory of operations. See the big picture of how the system should work for the customer and foresee issues if not used correctly.
• Acts as "our customer's best service provider" at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
• Using technical knowledge, skills and experience, acts as a mentor to less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Performs Other Duties And Responsibilities As Requested Or Required.

What You’ll Need

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and experience fire alarm systems, and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and look for solutions
• To be a self-starter and work well with minimal supervision.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
• Strong verbal, written and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple projects simultaneously.
• Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications.
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

Education: High School/GED or equivalent experience

Minimum Experience: 3-5 years required

Preferred Experience: (but not required):

Relevant field service

software programming experience and NICET I certification

Certifications: Product-specific certifications, Industry-specific certifications and/or licenses, Software House, Lenel, Genetec, Avigilon, Milestone, Alta, Verkada, March Networks, AXIS, Hanwha, etc...

Convergint is an Equal Opportunity Employer.

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.