Security Service Coordinator

Cochran; Seattle (WA); On-site; USD 60,000 - 96,000; Full time

Job summary

Cochran in Seattle seeks a Service Coordinator for its Security construction team. You will oversee and manage incoming service requests, ensuring efficient scheduling, communication, and resolution through coordination with internal teams and external clients.

The role supports enterprise access control, video surveillance, intercom and related security systems. You'll work primarily with a large multi-site enterprise account while supporting the broader team, handling dispatch, permits, work

Qualifications

• Coordinate with customers to schedule service requests and follow-ups.
• Create new work orders and manage associated documentation for service requests.
• Serve as the primary permit contact for all jobs and work orders, ensuring timely submissions and updates.
• Assist with field dispatch and ongoing communication between office and service technicians.
• Support service operations by assisting with dispatch coordination and communication to field personnel as needed.
• Review work orders and project documentation for accuracy and completeness to ensure proper billing scope and cost alignment.

Responsibilities

• Coordinate directly with customers to schedule service requests and follow-ups; receive and route incoming calls as needed.
• Create new work orders and manage all associated documentation for service requests.
• Serve as the primary permit contact for all jobs and work orders, ensuring timely submissions and updates.
• Assist with field dispatch and ongoing communication between office and service technicians.
• Support service operations by assisting with dispatch coordination and communication to field personnel as needed.
• Provide assistance with purchase order creation and ongoing maintenance as needed.

Skills

Coordination

Scheduling

Communication

Administration

Job description

Pay range: $60,000-96,000/year DOE (Salary, Exempt)

About Cochran

Light up your career path and join Cochran, a trailblazer in the Pacific Northwest's electrical and technology construction scene. We are at the forefront of fostering innovation in the Pacific Northwest and beyond. As one of the largest woman-owned contractors in the PNW, we take pride in powering innovation, human well-being, and community. Our success is driven by the extraordinary talent of our team members, and we are committed to fostering a workplace where employees thrive. Since 1954, Cochran has played a major role in designing and installing electrical and technological infrastructure throughout the Pacific Northwest and across the country. With expertise in electrical, security systems, audio/visual, communications, service, and maintenance, our dedication to fresh thinking and proven execution is full-service.

Job Title: Service Coordinator

Reports to: Group Executive

Location: Seattle WA

Pay range: $60,000-96,000/year DOE (Salary, Exempt)

About Cochran

Light up your career path and join Cochran, a trailblazer in the Pacific Northwest's electrical and technology construction scene. We are at the forefront of fostering innovation in the Pacific Northwest and beyond. As one of the largest woman-owned contractors in the PNW, we take pride in powering innovation, human well-being, and community. Our success is driven by the extraordinary talent of our team members, and we are committed to fostering a workplace where employees thrive.

Our Values Are Proven, Not Explained

• Be Transparent.
• Be Kind.
• Be Accountable.
• Be Respectful.
• Be Proactive.
• Be Inspired.
• Be Brilliant.

We've brought skylines, arenas, factories, even robots to life. While our technology evolves, our commitment to excellence never wavers. We're ready to light the way, will you join us?

About The Role

As a Service Coordinator for Cochran's Security construction team, you will be responsible for overseeing and managing incoming service requests, ensuring efficient scheduling, communication, and resolution through coordination with internal teams and external clients. The team supports enterprise access control, video surveillance, intercom, and other related security scopes and systems. This role will primarily support a large multi-site enterprise account while also assisting the broader team when needed.

Essential Duties & Responsibilities

• Coordinate directly with customers to schedule service requests and follow-ups; receive and route incoming calls as needed
• Create new work orders and manage all associated documentation for service requests
• Serve as the primary permit contact for all jobs and work orders, ensuring timely submissions and updates
• Assist with field dispatch and ongoing communication between office and service technicians
• Support service operations by assisting with dispatch coordination and communication to field personnel as needed
• Provide assistance with purchase order creation and ongoing maintenance as needed
• Review work orders and project documentation for accuracy and completeness to ensure proper billing scope and cost alignment; prepare documentation for timely invoicing
• Maintain organized and complete electronic and physical filing systems for service documentation
• Perform general administrative tasks and provide operational support to ensure service department efficiencyWait there's missing point: It should end with Actually we have . We'll correct. I am just giving final JSON string now.{