Security Service Apprentice - South Bay, CA

Cook Security Group; San Jose (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive benefits program

401(k) retirement match

Paid Time Off

8 paid holidays per year

Volunteer time off (PTO)

Job summary

Cook Solutions Group in San Jose, CA is seeking a Security Service Apprentice to support installation, commissioning, and service of electronic security systems onsite. The role emphasizes customer service, teamwork, and hands-on training under close supervision of the Lead Service Technician.

The position requires a valid driver’s license, the ability to travel up to a week, and lifting up to 75 lbs. Competitive benefits and career growth opportunities are provided.

Qualifications

• High School Diploma or GED required or equivalent.
• Valid driver’s license with clean driving record.
• Customer service experience preferred.
• Ability to travel up to a week and lift up to 75 lbs.

Responsibilities

• Assist with installs/services electronic and physical security products.
• Assist lead technician with installs and on-the-job training.
• Install and wire electronic equipment used in systems.
• Maintain inventory of tools, parts and equipment.
• Test installed equipment for proper performance and compliance.
• Communicate project status to management and customers.
• Complete paperwork promptly (timesheets, expense reports, etc.).
• Maintain vehicle and fuel cards in good condition.

Skills

Customer service

Communication

Time management

Driving

Lifting 75 lbs

Education

High School Diploma or GED

Tools

None specified

Job description

Security Service Apprentice - South Bay, CA

Cook Solutions Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time Service Apprentice with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture. The Service Apprentice will work onsite, under close supervision of the Lead Service Technician. Responsibilities include, but are not limited to, installing wires and equipment, responding to service calls, conducting site surveys, performing installation startup, system commissioning, and customer training.

Location: San Jose, CA

Pay Range: $25.00+ Hour

What you’ll do:

Duties and Responsibilities

• Assist with installs/services electronic and physical security products.
• Assist assigned lead technician with installs and continues in the field education and training.
• Installs and wires electronic equipment used in systems.
• Accounts for all installation tools/equipment and all job parts/inventory.
• Tests all installed/serviced equipment to ensure proper performance and compliance with customers’ requirements.
• Communicates important project status information to management and customers as necessary (installation or service).
• Conducts site surveys upon request of management.
• Completes and turns in all required paperwork in a timely manner according to established procedures and deadlines, i.e. timesheets, expense reports, change orders, equipment transfers, etc.
• Assists in maintaining assigned truck stock inventory in an organized manner.
• Assists in keeping assigned vehicle clean inside and out.
• Coordinates and ensures vehicle is maintained according to established standards.
• Maintains clean driving record and operates company vehicles using safe driving practices.
• Performs other related duties as assigned.

What you'll bring:

High School Diploma or GED equivalent
Valid driver's license and clean driving record required
Customer service experience is preferred.
Ability to travel for up to a week.
Ability to lift to 75 lbs.

Qualifications:

To perform this job successfully, candidate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!

Why work at Cook Solutions Group?

We know our employees are what make our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We stride to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.

Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.