Security Screening Operations Manager

ACTS Brand; Charlotte (NC); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K match

Paid vacation

Job summary

ACTS-Aviation Security, Inc. is seeking a Security Screening Support Manager at Charlotte Douglas International Airport. You will lead daily screening operations, ensure TSA-compliant practices, and drive audits, training, and regulatory reporting while managing a team of screeners.

Responsibilities include onboarding, OJT delivery, performance reviews, and maintaining certifications. The role requires 3+ years in aviation security, strong communication, and ability to work non-standard hours.

Qualifications

• Minimum 3 years' experience in aviation security, airport operations, or a regulated security environment.
• Prior experience with passenger or employee screening in a checkpoint environment.
• Familiarity with TSA screening technology – x-ray, ETD, body scanners, metal detectors.
• Demonstrated supervisory or management experience in a compliance-driven operational setting.
• Working knowledge of TSA regulations and airport security program requirements.
• Strong written and verbal communication skills; ability to produce clear regulatory and operational documentation.
• Proficiency with Microsoft Office Suite and standard operational reporting tools.
• Must successfully complete TSA-required background investigation and maintain active SIDA badge at CLT.

Responsibilities

• Direct and supervise daily screening support operations, ensuring alignment with client requirements and TSA regulatory standards.
• Conduct regular site walk-throughs, equipment checks, and procedural audits to assess operational effectiveness.
• Perform routine inspection and serviceability checks of all screening equipment; coordinate maintenance or repair requests and maintain accurate equipment logs.
• Ensure all screening operations conform to the TSA-approved ASP, applicable Security Directives, and Emergency Amendments.
• Oversee completion and accuracy of regulatory reporting, including RGIs and internal logs.
• Plan and conduct internal operational audits of screening activities; document findings and track corrective actions.
• Maintain current knowledge of TSA NPRMs and policy updates affecting screening operations.
• Manage onboarding lifecycle for new screeners, including induction, site orientation, and compliance documentation.
• Deliver and oversee On-the-Job Training for all new screeners, ensuring competency before independent assignment.
• Ensure all security personnel maintain current certifications and complete recurrent training.
• Identify training gaps and coordinate refresher training with the training department.
• Foster a team environment focused on insider threat awareness, professional standards, and continuous improvement.
• Administer performance reviews and corrective action plans for direct reports.
• Prepare timely incident reports; support audits and TSA inspections; implement findings.
• Support contract management with reporting, client correspondence, and SL monitoring.

Skills

Aviation security

Regulatory compliance

Leadership

Training & onboarding

Communication

Tools

Microsoft Office

Job description

ACTS-Aviation Security, Inc. is seeking a Security Screening Support Manager at Charlotte Douglas International Airport. You will lead daily screening operations, ensure TSA-compliant practices, and drive audits, training, and regulatory reporting while managing a team of screeners.

Responsibilities include onboarding, OJT delivery, performance reviews, and maintaining certifications. The role requires 3+ years in aviation security, strong communication, and ability to work non-standard hours.