Security Screener Stand Alone ER Winter Haven

1103 Team Member Services; Winter Haven (FL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

Parental Leave (4 weeks)

Job summary

AdventHealth in Winter Haven, FL is seeking a full-time Guest Services Associate to greet patients and visitors, screen entrances, and issue visitor badges. You will assist with inquiries, coordinate with campus security, and support emergencies while upholding visitation guidelines.

The role requires bilingual English/Spanish proficiency, strong customer service, and comfort using hospital software. Training provided; benefits start day one.

Qualifications

• Able to read accurately and comprehend, write clearly, and follow simple directions.
• Able to read, interpret, and apply safety rules, penal codes, vehicular codes, reports, memos, communications, policies, and other required written materials.
• Able to actively listen and communicate effectively through clear speech, and hearing.
• Able to safely operate vehicles, equipment, and communication devices and perform all aspects of the job safely without imposing risk to self and/or others.
• Computer literacy with ability to use basic hospital applications and information management systems as required.
• Good critical thinking skills, and ability to set and quickly reset priorities.
• Able to work and train in an environment with occurring periods of crisis and stress.
• Ability to recognize faces.
• Ability to maintain confidentiality in all matters pertaining to patients, visitors and/or employees.
• Ability to work independently within a team-oriented environment; ability to work closely with medical and nursing staff.
• Ability to identify recurring operation issues, collaborate with leadership to problem solve and develop solutions, and work with the team on implementation of change.
• Exceptional customer service skills and the ability to diplomatically handle stressful situations
• Basic computer skills including, but not limited to, Windows, Word, and Excel.
• Fully bi-lingual in English and Spanish, or any of the following languages: Portuguese, Creole, Vietnamese, French, German, Russian, Arabic, and Korean.

Responsibilities

• Serves as the initial greeter to all patients, visitors, and employees entering the facility.
• Screens persons entering the facility in accordance with organizational protocols.
• Creates and issues visitor badges to people entering the facility.
• Anticipates customer needs and utilizes problem-solving skills to find solutions to difficult situations.
• Monitors the immediate environment and reports any suspicious activity, crimes, and safety irregularities to campus security.
• Assists during emergencies including fire, natural disasters, health-related situations, and infant abductions.
• Upholds visitation guidelines and other applicable procedures, guidelines, and restrictions as necessary.
• Uses computer skills to assist guests, patients, and healthcare team with appropriate information.
• Maintains up-to-date and thorough knowledge of associated phone numbers for the main hospital and/or ancillary locations, as applicable.
• Performs other duties as assigned.

Skills

Customer service

Communication

Bilingual English/Spanish

Computer literacy

Problem solving

Teamwork

Education

High School Diploma

Tools

Windows

Microsoft Word

Excel

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

Benefits from Day One:

• Medical
• Dental
• Vision Insurance
• Life Insurance
• Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits

Schedule: Full time

Shift: Day (United States of America)

Address: 6945 CYPRESS GARDENS BLVD

City: WINTER HAVEN

State: Florida

Postal Code: 33884

Job Description:

Serves as the initial greeter to all patients, visitors, and employees entering the facility. Screens persons entering the facility in accordance with organizational protocols. Creates and issues visitor badges to people entering the facility. Anticipates customer needs and utilizes problem-solving skills to find solutions to difficult situations. Monitors the immediate environment and reports any suspicious activity, crimes, and safety irregularities to campus security. Assists during emergencies including fire, natural disasters, health-related situations, and infant abductions. Upholds visitation guidelines and other applicable procedures, guidelines, and restrictions as necessary. Uses computer skills to assist guests, patients, and healthcare team with appropriate information. Maintains up-to-date and thorough knowledge of associated phone numbers for the main hospital and/or ancillary locations, as applicable. Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• [Required] Ability to read accurately and comprehend, write clearly, and follow simple directions.
• [Required] Ability to read, interpret, and apply safety rules, penal codes, vehicular codes, reports, memos, communications, policies, and other required written materials.
• [Required] Ability to actively listen and communicate effectively through clear speech, and hearing.
• [Required] Ability to safely operate vehicles, equipment, and communication devices and perform all aspects of the job safely without imposing risk to self and/or others.
• [Required] Computer literacy with ability to use basic hospital applications and information management systems as required.
• [Required] Good critical thinking skills, and ability to set and quickly reset priorities.
• [Required] Able to work and train in an environment with occurring periods of crisis and stress.
• [Required] Ability to recognize faces.
• [Required] Ability to maintain confidentiality in all matters pertaining to patients, visitors and/or employees.
• [Required] Ability to work independently within a team-oriented environment; ability to work closely with medical and nursing staff.
• [Required] Ability to identify recurring operation issues, collaborate with leadership to problem solve and develop solutions, and work with the team on implementation of change.
• [Required] Exceptional customer service skills and the ability to diplomatically handle stressful situations
• [Required] Basic computer skills including, but not limited to, Windows, Word, and Excel.
• [Required] Fully bi-lingual in English and Spanish, or any of the following languages: Portuguese, Creole, Vietnamese, French, German, Russian, Arabic, and Korean.
• [Preferred] Interpersonal/customer service skills/qualities: Positive attitude, warm friendly, approachable, genuinely caring, and compassionate, and professional.
• [Preferred] Dependable, self- motivated and adaptable to varying work environments.

Education:

• High School Grad or Equiv [Required]

Field of Study:

• N/A

Work Experience:

• Customer service management experience [Preferred]

Previous experience utilizing weapons detection equipment [Preferred]

Licenses and Certifications:

• N/A

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/4ew2su3y

Pay Range: $15.28 - $24.45

Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.