Security Project Technician

Convergint Technologies, LLC; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401(k) matching

Paid time off

Job summary

Convergint Technologies, LLC is seeking a proactive Security Technician to install, program, and certify security and life-safety systems. You will train customers, diagnose issues, and support multiple projects with varying timelines.

The role requires reading blueprints, electrical/mechanical aptitude, and strong problem-solving. Expect local travel and a collaborative, customer-first work environment with comprehensive benefits.

Qualifications

• Customer-focused service mindset and ability to work under pressure.
• Solid communication skills, both written and verbal.
• Strong troubleshooting and problem-solving capabilities.
• Ability to read blueprints, schematics, and specifications.

Responsibilities

• Install, program, test, repair, and service security, fire alarm, and life safety systems.
• Provide customer training and technical support; escalate only complex issues.
• Read drawings and manuals to guide installation and maintenance.
• Commission new systems and document start-up, testing, and handover.
• Collaborate with project and engineering teams to resolve issues and improve processes.
• Mentor junior staff and ensure quality across projects.

Skills

Customer focus

Communication skills

Technical troubleshooting

Blueprints reading

Electrical/mechanical aptitude

Driver's license

Education

High School/GED or equivalent

Tools

MS Office

Job description

Overview

Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Security Technician to join our culture. You will install, program, start up/check out, certify, and train customers on assigned projects, including small to large projects varying in complexity. As a Security Technician, you are part of a dynamic team that supports growth for both you and Convergint.

Privacy notice: For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer\'s best service provider. We value diversity and operate under 10 Values and Beliefs that drive our culture. We strive to protect the lives and assets of our customers and their communities with the solutions we provide.

What You’ll Do with Our Training and Your Experience

• Convergint\'s strength is our people. Every colleague is encouraged to participate in our Recruit Awesome People program to promote our colleague-first culture and identify top talent for the Talent Acquisition Team and hiring managers.
• Install, program, test, repair, and service a variety of non-routine systems and equipment, including security, fire alarm & life safety, and/or building automation. Serve as the key interface for technical support and customer training and escalate only the most complex issues.
• Read basic blueprints, schematics, manuals, and specifications to determine installation procedures; interpret manuals and wiring diagrams and perform repairs using electronics knowledge and standard testing instruments.
• Operate systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Write non-routine programs for systems as needed.
• Act as the customer\'s best service provider at all times to ensure Convergint Technologies is the first choice for service.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management regarding customer satisfaction, product performance, installation techniques and standards, and suggestions for product improvements when appropriate.
• Execute the technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate with the appropriate parties, and assist in developing and implementing strategies to minimize impact and meet cost and schedule targets.
• Work closely with the Project Manager and/or Operations Manager to coordinate projects; recommend improvements in quality, scope adjustments, and ways to continuously improve customer satisfaction.
• Mentor less experienced staff using technical knowledge, and supervise testing, tuning, and adjustment of equipment to optimize performance.
• Perform other duties and responsibilities as requested or required.

What You\’ll Need

• Exceptional customer focus and ability to work under pressure; ability to anticipate and meet customer needs without prompting.
• Solid technical skills and experience with fire alarm systems and/or electronic security systems.
• Solid programming skills with proven ability to troubleshoot and resolve problems.
• Self-starter with ability to work with minimal supervision.
• Solid mechanical and electrical aptitude, ability to read blueprints and drawings, and solid math skills (may include area, velocity, resistance, voltage).
• Strong verbal, written and interpersonal communication skills.
• Solid organizational skills with the ability to handle multiple projects.
• Advanced computer skills, including MS Office (Outlook, Word, Excel) and related applications.
• Valid driver\'s license with a clean driving record.
• Ability to travel locally to jobsites regularly; minimal overnight travel may be required.

Company Benefits

Convergint offers a supportive, inclusive environment with a range of programs and benefits:

• 10 company holidays and paid time off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, dental & vision plans
• Life insurance & disability plan
• Wellness program
• 401(k) matching
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

Education: High School/GED or equivalent experience

Minimum Experience: 3–5 years relevant

Preferred Experience: (but not required):

• Relevant field service
• Certifications: Product-specific certifications, Industry-specific certifications and/or licenses, Software House, Lenel, Genetec, Avigilon, AMAG, Milestone or ONSSI, AXIS

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Equal Opportunity and Rights

This employer is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.