Security Project Specialist 2

Convergint Technologies LLC; Urbandale (IA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

Life insurance & Disability Plan

401K Matching Plan

Tuition reimbursement

Vehicle reimbursement plan

Job summary

Convergint Technologies LLC is seeking a full-time Security Specialist to support installation, programming, start-up, and customer training on diverse security projects. Expect to work on small to large projects and contribute to a culture focused on service excellence.

The role emphasizes field work, hands-on problem solving, and mentoring teammates, with opportunities to advance as Convergint grows and a strong emphasis on customer satisfaction.

Qualifications

• High School diploma or GED required.
• 3–5 years of relevant field service experience preferred.
• Certifications in industry standards (e.g., NICET) are a plus.

Responsibilities

• Support installations hands-on, train new colleagues, or assist over the phone.
• Perform inspections, testing, and commissioning of systems and equipment.
• Read blueprints, schematics, manuals; assist in troubleshooting and repairs.
• Interface with customers to maximize satisfaction and service quality.
• Mentor less experienced staff and supervise testing/tuning when needed.

Skills

Customer focus

Security systems

Blueprint reading

Math skills

Communication skills

Time management

Driving

Self-motivation

Education

High School/GED

Tools

MS Office

Field service software

Job description

Build a career where values meet worldwide opportunity. Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Specialist to join our amazing culture. In this role, you will support the installation, programming, system start-up/check-out, certify, and customer train on assigned projects including small to large projects that vary in complexity. As a Security Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Support Installations either hands on, training new colleagues, or help over the phone.
• Perform inspections, test & commission systems, and support a variety of standard and non-routine systems and equipment which may include physical or electronic security, fire alarm & life safety, and/or building automation.
• You are a key interface for the provision of support and is accountable for maximizing customer satisfaction.
• Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures;
• Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
• You are a key source of understanding security hardware for installation and service best practices.
• Your strengths include system knowledge, inspections, hardware functionality & compatibility, low-voltage circuitry understanding and system theory of operations.
• See the big picture of how the system should work for the customer and foresee issues if not used correctly.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
• Using technical knowledge, skills and experience, acts as a mentor to less experienced staff.
• May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and experience fire alarm systems, and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and look for solutions
• To be a self-starter and work well with minimal supervision.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
• Strong verbal, written and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple projects simultaneously.
• Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications.
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis.
• Minimal overnight travel may be required.

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

Education: High School/GED or equivalent experience Minimum Experience: 3-5 years required Preferred Experience: (but not required): Relevant field service software programming experience and NICET I certification Certifications: Product-specific certifications, Industry-specific certifications and/or licenses, Software House, Lenel, Genetec, Avigilon, Milestone, Alta, Verkada, March Networks, AXIS, Hanwha, etc...

Convergint is an Equal Opportunity Employer. Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Culture first since day one. From a single vision in 2001 to a global community of colleagues today, Convergint’s story is defined by people, purpose, and progress. Every milestone reflects our belief that when we put people first, extraordinary things happen. What began as a values-driven mission has grown into a worldwide commitment to service, innovation, and partnership that continues to shape our future.