Security Project Specialist 1

Convergint Technologies, LLC; Louisville (KY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Medical, Dental & Vision Plan

Life insurance & Disability Plan

401K Matching Plan

Tuition reimbursement

Vehicle reimbursement or company car

Wellness Program

CSRD Day

Cell phone reimbursement

Paid parental leave

Job summary

Convergint Technologies, LLC is seeking a full‑time Security Technician to install, program, and certify security and life safety systems on various projects. You will train customers and serve as a key interface for technical support and satisfaction.

As part of a dynamic team, you will execute programming, startup, certification testing, and close‑out documentation, with opportunities to grow with the company.

Qualifications

• Customer focus and service orientation required.
• Willingness to learn technical skills related to fire alarm and electronic security systems.
• Self-starting attitude with ability to work under supervision or independently.
• Strong mechanical and electrical aptitude with hand and power tools.
• Ability to travel locally to jobsites on a regular basis; minimal overnight travel may be required.

Responsibilities

• Installs, programs, tests, repairs, and services security, fire alarm, life safety and building automation systems as needed.
• Provide technical support and training to customers; maximize customer satisfaction.
• Interpret manuals, schematics, and wiring diagrams; perform equipment repairs.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Coordinate with Project Manager/Operations Manager; assist in project coordination and continuous improvement.

Skills

Customer focus

Willing to learn

Self-starter

Mechanical aptitude

Electrical aptitude

Valid driver's license

Local travel ability

Job description

Job Overview

Convergint is looking for a full‑time, enthusiastic, results‑driven and forward‑thinking Security Technician to join our culture. In this role, you will install, program, system start‑up/check‑out, certify, and customer train on assigned projects including small or less complex projects. As a Security Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

Who You Are

You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician.

Who We Are

With 20‑years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Responsibilities

• Installs, programs, test, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed.
• Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction.
• Refs more complex issues to higher level colleagues.
• Familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted.
• Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions.
• Writes routine programs for systems.
• Act as our customer’s best service provider at all times, ensuring Convergint Technologies is the customer’s first choice for service.
• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Might advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Executes many of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start‑up, certification testing, customer training, close‑out documentation, and ongoing technical support.
• Identifies potential project risks, communicates to appropriate parties and assists in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
• Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
• Performs other duties and responsibilities as requested or required.

Requirements

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Willing to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• Self‑starter and work well with direct supervision.
• Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• A valid driver's license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis; minimal overnight travel may be required.

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Equal Opportunity

Convergint is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.