Global Program Director

Securitas Global Clients America; Sunnyvale (CA); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Retirement plan

Medical and dental coverage

Company-paid life insurance

Disability insurance

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Job summary

Securitas is seeking a Global Clients Americas Program Director to lead strategic security programs for the Americas client accounts in a high‑impact role. You will drive the overall account strategy, manage profitability, and align goals across Securitas and client organizations.

You will oversee security risk reviews, global safety programs, and strategic budget planning for guard services and deployments, while guiding cross‑regional teams to deliver top-tier service.

Qualifications

• Bachelor’s Degree preferred and 5–10 years of progressively responsible management experience.
• Intermediate knowledge of Microsoft Office applications including Word, Outlook, Excel and PowerPoint.
• Working knowledge of Visio, SharePoint and Teams.

Responsibilities

• Serve as a key point of contact to ensure high-quality customer service for the assigned account; lead the security program and leadership to the client.
• Own full P&L; analyze operational and financial indicators to improve performance.
• Coordinate with VP Global Clients Americas to provide top service and implement programs.
• Perform Security Risk Reviews and manage global safety programs for client facilities.
• Ensure staffing and scheduling aligns with client requirements while controlling labor costs.
• Prepare RFP/RFI responses and support client start-ups and transitions.

Skills

Leadership

Strategic planning

Account management

Communication

Education

Bachelor's Degree preferred

Tools

Microsoft Office

Visio

SharePoint

Teams

Job description

JOB DESCRIPTION

The Global Clients Americas Program Director (GCA PD) serves as the Security Advisor for the client and provides strategic direction and leadership for the assigned account/s. The GCA PD will have full responsibility for the overall account strategy and management, including the creation and execution of a security program strategy, manage and align Securitas and Client/s goals, and profitability of the account. Proactive account management that includes consistency across footprint, refinement and improvement and processes, and resolves issues with recommendations to avoid reoccurring issues in the future.

Job Summary

The Global Clients Americas Program Director (GCA PD) serves as the Security Advisor for the client and provides strategic direction and leadership for the assigned account/s. The GCA PD will have full responsibility for the overall account strategy and management, including the creation and execution of a security program strategy, manage and align Securitas and Client/s goals, and profitability of the account. Proactive account management that includes consistency across footprint, refinement and improvement and processes, and resolves issues with recommendations to avoid reoccurring issues in the future.

Distinguishing Characteristics

This job description applies only to administrative employees in salaried supervisory positions that manage a specific account (work unit), performing the routine duties of subordinates no more than 40% of the time.

Essential Functions

• The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

Directs or completes tasks associated with these areas of responsibilities:

• Serves as a key point of contact to ensure the delivery of high-quality customer service for assigned account/s; engaged in improving and evolving the security program and leadership to assigned account/s.
• Full P&L ownership; analyzes operational and financial indicators to continuously improve overall performance.
• Coordinates activity and informs Vice President of Global Clients Americas of respective vertical market, to provide highest level of service for client; implements programs and initiatives. Evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner.
• Coordinates and performs Security Risk Reviews of client facilities using industry best practices and client specific assessment tools; implements and manages global safety programs; coordinates with client to support special events or emergency coverage as needed.
• Ensures branches maintain a consistent focus on high quality customer service; provides guidance and support in the retention of profitable business.
• Ensures appropriate staffing levels, in collaboration with area management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs. Builds and facilitates teamwork and partnerships and the implementation of progressive change.
• Addresses any actual or potential problems; coordinates global RFI and global RFP responses for assigned client/s as required, including the development of pricing models and strategies, coordinates pricing information from all regions.
• Meets regularly with client and Securitas management representatives for account reviews; addresses any actual or potential problems; assists in preparation of RFP responses; provides support during client start-ups and transitions; supports security planning, assessments and surveys; coordinates review and update of global and local post orders; ensures contract compliance throughout the entire portfolio.
• Manages in client strategic budget preparation for guard services and security system deployments.
• Leads the client in the evaluation of global security needs and determines feasibility of delivery of requested or desired service; demonstrates understanding of and ability to operate in global business environment.
• Develops global service network for client locations and establishes strong relationships with Securitas and with alliance partners; Coordinates, monitors and evaluates global service delivery; develops global best practices; applies GCA model to global service delivery.
• Innovates to improve current working practices, products, and technologies to provide business opportunities and results; achieves results by setting goals using quality planning, analysis, and decision making; Takes initiative to identify current and potential problems and determines the best solution.

Minimum Qualifications At Entry

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Education/Experience

Bachelor’s Degree preferred and a minimum of 5-10 years of progressively responsible management experience in business management or a closely related field.
Intermediate knowledge of Microsoft Office applications including Word, Outlook, Excel and PowerPoint.
Working knowledge of Microsoft Office applications including Visio, SharePoint and Teams.

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits Include

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

About The Team

Our Company Mission:

Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values

Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.


Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.