Security Professional - Front Desk Security Officer - Reception

Allied Universal; Phoenix (AZ); On-site; USD 25,000 - 34,000; Full time

Job summary

Allied Universal is hiring a Front Desk Security Officer / Receptionist in Phoenix, AZ. This full-time role requires an active AZ Security Guard License and experience in visitor management, credentialing, and access control within a corporate reception setting.

Responsibilities include greeting visitors, managing calls and appointments, maintaining logs, and coordinating access procedures while upholding professional standards and confidentiality.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Intermediate computer proficiency including email, scheduling, Microsoft Suite, and recordkeeping.

Responsibilities

• Serve as the primary point of contact for visitors, clients, and staff.
• Welcome and assist guests in a professional manner.
• Manage calls, emails, inquiries and appointments; maintain logs and records.
• Coordinate guest arrivals, departures, and access; monitor reception area.
• Verify visitor identities and credentials; enforce access control procedures.
• Maintain confidentiality and professionalism in all interactions.

Skills

Verbal communication

Written communication

Organization

Multitasking

Microsoft Office

Job description

Company Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Security Professional - Receptionist

NOW HIRING: SECURITY PROFESSIONAL/FRONT DESK SECURITY OFFICER

Position: Senior Receptionist / Security Officer

Employment Type: Full-Time

Department: Front Office / Security

Experience Level: Professional

Pay Rate: $21.50 an hour

Schedule: Monday - Friday

Shift: 8:00AM-5:00PM

Position Overview

We are seeking a highly professional, dependable, and experienced Front Desk Security Officer to serve as the first point of contact for a valued client. This position requires an active Arizona Guard Card License as a condition of employment and have experience or the ability to manage visitor registration, employee and visitor badging, credential issuance, access control, and lobby security procedures.

The ideal candidate will demonstrate:

• Professional Presence: Maintains a polished appearance, professional demeanor, and executive-level customer service when interacting with clients, employees, visitors, and executives.
• Security Awareness: Demonstrates sound judgment, attention to detail, and the ability to recognize and appropriately respond to security concerns.
• Badging & Credentialing: Proficient in issuing visitor badges, managing access credentials, verifying identification, maintaining credential records, and following established access control procedures.
• Reception & Visitor Management: Effectively manages lobby operations, greets and assists visitors, coordinates arrivals, and ensures a positive first impression.
• Communication Skills: Communicates clearly, professionally, and confidently while maintaining discretion and confidentiality.
• Administrative Proficiency: Demonstrates strong computer skills, including Microsoft Office, Excel, data entry, reporting, recordkeeping, and administrative documentation.
• Dependability & Accountability: Consistently demonstrates reliability, punctuality, initiative, and the ability to work independently with minimal supervision.
• Multitasking & Organization: Effectively balances reception duties, credentialing responsibilities, visitor management, and security-related tasks in a fast-paced professional environment.

Key Responsibilities

Front Desk & Administrative Management

• Serve as the primary point of contact for visitors, clients, employees, and executives.
• Welcome and professionally assist all incoming guests.
• Manage incoming calls, emails, inquiries, and appointment scheduling.
• Maintain visitor logs, appointment records, and front-office documentation.
• Coordinate guest arrivals, departures, and visitor access.
• Maintain an organized, professional, and welcoming reception area.
• Handle confidential information with discretion and professionalism.
• Additional responsibilities may be required as needed.

Security & Access Control

• Maintain a secure front entrance and monitor visitor access.
• Verify visitor identities and credentials in accordance with company procedures.
• Monitor surveillance systems and report suspicious activity.
• Enforce established visitor and facility security protocols.
• Potentially respond appropriately to security concerns, disturbances, and emergencies.
• Maintain accurate incident reports and security documentation.
• Coordinate with security personnel, management, and emergency responders when necessary.

Professional Standards & Leadership

• Represent the organization with a high level of professionalism.
• Demonstrate excellent judgment, discretion, and problem-solving abilities.
• Maintain confidentiality regarding company operations, personnel, and visitors.
• Communicate effectively with leadership, staff, clients, and vendors.
• Remain calm, attentive, and professional in high-pressure situations.
• Demonstrate multi-tasking abilities in a fast-paced environment

Required Qualifications

• Valid and current AZ Security Guard License
• Previous experience in reception, executive administration, security, or customer service.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and exceptional interpersonal skills.
• Ability to exercise sound judgment and maintain confidentiality.
• Intermediate computer proficiency, including email, scheduling, Microsoft Suite, and recordkeeping.
• Ability to remain alert and attentive throughout assigned shifts.
• Reliable transportation and dependable attendance. (Overtime may be required but is not guaranteed)

Preferred Qualifications

• Valid and current AZ Security Guard License.
• Executive receptionist or corporate front-desk experience.
• Experience with access control and visitor management systems.
• Security monitoring and incident reporting experience.
• CPR, First Aid, or AED certification.
• Experience working in corporate offices, healthcare facilities, luxury properties, or professional environments.

Ideal Candidate

We are looking for someone who is:

• Highly professional and polished.
• Confident, courteous, and approachable.
• Security-conscious and detail-oriented.
• Dependable, punctual, and responsible.
• Discreet when handling sensitive matters.
• Capable of balancing exceptional hospitality with firm security standards.

Compensation & Benefits

Compensation will be based on experience and qualifications. Additional benefits and advancement opportunities may be available.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.