Security Patrol & Incident Response Officer

WinStar World Casino and Resort; Oklahoma; On-site; USD 32,000 - 42,000; Full time

Job summary

WinStar World Casino and Resort is seeking a Security Guard to monitor company grounds, prevent loss, and provide full security services including patrols and incident reporting. The role involves escorting patrons, guarding entrances, and maintaining documentation while adhering to dress code and tribal guidelines.

Responsibilities include responding to security breaches, de-escalation, and maintaining confidentiality across operations.

Qualifications

• Candidate must be able to follow written and oral instructions.
• Ability to maintain confidentiality and handle sensitive information.
• Proven skills in customer service and professional interaction with guests and staff.
• Must be detail-oriented and reliable.
• Demonstrates honesty and accountability in all tasks.
• Able to work well within a team and communicate effectively.

Responsibilities

• Provide first-class customer service to guests and staff, addressing inquiries and resolving complaints professionally.
• Complete training and development requirements and engage in continued education opportunities.
• Support safety and productivity of the work area with collaborators and management.
• Maintain a clean, organized work area and ensure a safe environment.
• Communicate via radio following division protocols and coordinate with teams.
• Document incidents and prepare reports as required.

Skills

Follow instructions

Confidentiality

Customer handling

Attention to detail

Professionalism

Team player

Verbal communication

Tools

Automated currency counters

Calculator

Projector

Binding machine

Job description

WinStar World Casino and Resort is seeking a Security Guard to monitor company grounds, prevent loss, and provide full security services including patrols and incident reporting. The role involves escorting patrons, guarding entrances, and maintaining documentation while adhering to dress code and tribal guidelines.

Responsibilities include responding to security breaches, de-escalation, and maintaining confidentiality across operations.