Security Operations Technician

Epic; Rochester (MN); On-site; USD 70,000 - 90,000; Full time

Job summary

Join Epic as a Security Operations Technician in Madison, WI, where you will secure SaaS infrastructure for healthcare organizations. Utilize your skills in security event identification, incident coordination, and process improvements in a supportive environment focused on professional growth.

Benefits

Financial relocation assistance

Restaurant-quality meals

Comprehensive benefits

Annual raises and bonuses

Four-week sabbatical after five years

Qualifications

• Familiarity with enterprise firewalls, intrusion detection/prevention, VPNs.
• Security certifications preferred (e.g., CompTIA Security+).
• Experience in a SOC, ability to script with PowerShell.

Responsibilities

• Identify security events and coordinate investigations.
• Adhere to policies and escalate issues as necessary.
• Meet all security responsibilities outlined in policies.

Skills

Familiarity with enterprise firewalls

Intrusion detection/prevention

Knowledge of log analysis

Monitoring

Scripting languages (PowerShell)

Access management

Active Directory

Education

Security certifications (SANS/GIAC GSEC, ISC2 SSCP, EC-Council ECSA, CompTIA Security+)

Tools

SIEM

MFA

ITIL tools

Job description

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As a Security Operations Technician with Epic Hosting, you will be part of a SOC team that secures Epic's SaaS infrastructure for some of the largest healthcare organizations in the country. You’ll identify security events, coordinate investigations, and responses across multiple teams. You will use your critical thinking skills to determine long-term process improvements rather than quick fixes. Staying updated on emerging security threats, you will recommend and implement new security solutions. Learn more about the team at https://careers.epic.com/Jobs/Hosting.

Live affordably in a city known for its rising tech talent.

Epic is located just outside Madison, Wisconsin, the second fastest-growing market for tech talent in the U.S., home to the state capital and the University of Wisconsin. Madison is renowned for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third-best metro for young professionals (Forbes Advisor).

More than just important work.

Our uniquely themed campus is designed to enhance productivity whether you're in your office, a conference room, or relaxing by the fireplace. All meals are restaurant-quality and affordable, prepared by a diverse culinary team. After five years, staff earn a four-week sabbatical to travel anywhere in the world, with past trips including kayaking in Patagonia, attending a Beyoncé concert in Ireland, building a library in Tanzania, and running a marathon in Antarctica.

We offer comprehensive benefits to support your health and career growth, along with merit-based compensation reflecting your impact. You’ll be eligible for annual raises, bonuses, and stock grants, giving you a stake in Epic’s success. Our healthcare is global, and we pride ourselves on integrating diverse ideas into our software. As an Equal Opportunity Employer, we promote diversity, equity, and inclusion, supporting quality care for all patients. See our full non-discrimination statement at https://careers.epic.com/EEO.

The minimum requirements include:

• Familiarity with enterprise firewalls, intrusion detection/prevention, VPNs, application whitelisting, and data loss prevention
• Knowledge of log analysis, monitoring, system/network auditing, or experience in a SOC
• Security certifications such as SANS/GIAC GSEC, ISC2 SSCP, EC-Council ECSA, or CompTIA Security+ are a plus
• Proficiency with scripting languages like PowerShell is helpful
• Experience with access management, Active Directory, and physical security is a plus
• Familiarity with SIEM, MFA, and ITIL tools is beneficial
• Relocation to Madison, WI (reimbursed)
• Eligibility to work in the U.S. without visa sponsorship
• Availability for 1st, 2nd, or 3rd shift
• COVID-19 vaccination

As a member of the Hosting team, your responsibilities include:

• Adhering to policies and escalating issues when policies are not followed
• Escalating potential security incidents with relevant information
• Meeting all security responsibilities outlined in policies and procedures