Security Operations Technician

Epic; Frisco (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Epic is seeking a Security Operations Technician to join their SOC team in Madison, WI. In this role, you will secure Epic's SaaS infrastructure for major healthcare organizations, identify security events, and recommend process improvements. This position offers comprehensive benefits, a unique campus environment, and relocation assistance for candidates interested in making a significant impact on healthcare security.

Benefits

Financial relocation assistance

Comprehensive benefits package

Annual raises and bonuses

Sabbatical after five years

Qualifications

• Entry-level position requiring relocation to Madison, WI.
• Familiarity with security tools and practices essential.
• COVID-19 vaccination required for employment.

Responsibilities

• Identify security events and coordinate investigations.
• Follow policies and procedures while escalating incidents.
• Stay updated on emerging security threats.

Skills

Familiarity with enterprise firewalls

Intrusion detection/prevention

Log analysis

System/network auditing

Data loss prevention

Monitoring

Education

Security certifications such as GSEC, SSCP, ECSA, or Security+

Tools

PowerShell

Active Directory

SIEM

ITIL tools

Job description

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Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As a Security Operations Technician with Epic Hosting, you will be part of a SOC team that secures Epic's SaaS infrastructure for some of the largest healthcare organizations in the country. You’ll identify security events in the environment and coordinate investigation and response across multiple teams. You will use your ability to think critically to determine long-term process improvements rather than quick temporary solutions. You'll also stay abreast of emerging security threats to recommend and implement new information security related solutions. Learn more about the team at https://careers.epic.com/Jobs/Hosting.

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).

Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant-quality but cost only a few dollars, and they’re prepared by a team comprised of kitchen talent from restaurants around the country. After five years here, you’ll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at https://careers.epic.com/EEO.

Key qualifications include familiarity with enterprise firewalls, intrusion detection/prevention, VPNs, application whitelisting, data loss prevention, log analysis, monitoring, system/network auditing, and experience working in a security operations center. Security certifications such as GSEC, SSCP, ECSA, or Security+ are a plus. Knowledge of scripting languages like PowerShell, access management, Active Directory, SIEM, MFA, and ITIL tools are also beneficial. The role requires relocation to Madison, WI (reimbursed), eligibility to work in the U.S. without visa sponsorship, and availability to work 1st, 2nd, or 3rd shift. COVID-19 vaccination is also required.

As a member of the Hosting team at Epic, your responsibilities include following policies and procedures, escalating potential security incidents, and meeting all security responsibilities outlined in policies and procedures.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Computer Networking, Computer and Network Security, and Information Technology & Services

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