Security Operations Supervisor & Incident Commander

University of Maryland Medical System; Baltimore (MD); On-site; USD 52,000 - 78,000; Full time

Job summary

University of Maryland Medical System is seeking an on-shift supervisor to lead security personnel and manage daily operations in a hospital setting. The role involves briefings, performance coaching, and coordinating responses to incidents with internal teams and external agencies.

The position requires a high school diploma, at least three years of security experience, and completion of a de-escalation course within 90 days of starting.

Qualifications

• Requires a high school diploma or equivalent
• At least 3 years of security experience
• Completion of an approved de-escalation course within 90 days of starting

Responsibilities

• Serve as on-shift supervisor and shift commander, providing leadership and accountability for security personnel.
• Conduct roll-call briefings communicating priorities, staffing, and expectations for various Security Officers.
• Monitor staff performance, provide coaching, and document performance concerns per procedures.
• Oversee and command responses to high-acuity incidents, ensuring policy and safety compliance.
• Review and approve incident reports and safety documentation; return incomplete reports for correction.
• Conduct follow-up investigations and coordinate with Investigations, Risk Management, HR, Legal, and law enforcement as needed.
• Adjust staffing to address callouts, high-acuity units, events, or surges to ensure coverage.
• Serve as primary liaison between field personnel, Dispatch, hospital leadership, clinical teams, and external agencies.
• Ensure compliance with SOPs, post orders, safety standards, and regulatory requirements through supervision and quality checks.
• Identify hazards and deficiencies; implement mitigations and elevate issues when needed.
• Support training, onboarding, and professional development through policy reinforcement and mentoring.
• Ensure readiness and functioning of security equipment and initiate corrective actions when needed.
• Represent the Security Department professionally and maintain effective conflict resolution.
• Prepare and submit supervisory documentation for Lieutenant or Manager review.
• Act as incident commander during emergencies, coordinating evacuations and maintaining control until relieved.
• Perform other duties as assigned.

Education

High school diploma or equivalent

3 years of security experience

De-escalation course (within 90 days of starting)

Job description

University of Maryland Medical System is seeking an on-shift supervisor to lead security personnel and manage daily operations in a hospital setting. The role involves briefings, performance coaching, and coordinating responses to incidents with internal teams and external agencies.

The position requires a high school diploma, at least three years of security experience, and completion of a de-escalation course within 90 days of starting.