Security Supervisor

University of Maryland Medical System; Baltimore (MD); On-site; USD 52,000 - 78,000; Full time

Job summary

University of Maryland Medical System is seeking an on-shift supervisor to lead security personnel and manage daily operations in a hospital setting. The role involves briefings, performance coaching, and coordinating responses to incidents with internal teams and external agencies.

The position requires a high school diploma, at least three years of security experience, and completion of a de-escalation course within 90 days of starting.

Qualifications

• Requires a high school diploma or equivalent
• At least 3 years of security experience
• Completion of an approved de-escalation course within 90 days of starting

Responsibilities

• Serve as on-shift supervisor and shift commander, providing leadership and accountability for security personnel.
• Conduct roll-call briefings communicating priorities, staffing, and expectations for various Security Officers.
• Monitor staff performance, provide coaching, and document performance concerns per procedures.
• Oversee and command responses to high-acuity incidents, ensuring policy and safety compliance.
• Review and approve incident reports and safety documentation; return incomplete reports for correction.
• Conduct follow-up investigations and coordinate with Investigations, Risk Management, HR, Legal, and law enforcement as needed.
• Adjust staffing to address callouts, high-acuity units, events, or surges to ensure coverage.
• Serve as primary liaison between field personnel, Dispatch, hospital leadership, clinical teams, and external agencies.
• Ensure compliance with SOPs, post orders, safety standards, and regulatory requirements through supervision and quality checks.
• Identify hazards and deficiencies; implement mitigations and elevate issues when needed.
• Support training, onboarding, and professional development through policy reinforcement and mentoring.
• Ensure readiness and functioning of security equipment and initiate corrective actions when needed.
• Represent the Security Department professionally and maintain effective conflict resolution.
• Prepare and submit supervisory documentation for Lieutenant or Manager review.
• Act as incident commander during emergencies, coordinating evacuations and maintaining control until relieved.
• Perform other duties as assigned.

Education

High school diploma or equivalent

3 years of security experience

De-escalation course (within 90 days of starting)

Job description

Job Requirements

• Serve as the on-shift supervisor and shift commander, providing direct leadership, guidance, and accountability for all assigned security personnel and ensuring consistent, high-quality service delivery.


• Conduct roll-call briefings to communicate operational priorities, safety information, staffing assignments, and expectations for Security Officers, Security Officers First Class, and Senior Security Officers.


• Monitor staff performance throughout the shift, providing coaching, corrective guidance, and timely documentation of performance concerns, commendations, or policy violations in accordance with procedures.


• Oversee and command responses to high-acuity, complex, or multi-scene incidents, ensuring compliance with departmental policy, legal requirements, and safety standards.


• Review, approve, and ensure accuracy, completeness, and compliance of incident reports, safety documentation, and investigative summaries; return incomplete or deficient reports for correction as necessary.


• Conduct or oversee follow-up investigations, including secondary interviews, evidence review, and documentation validation; coordinate with Investigations, Risk Management, HR, Legal, and law enforcement as appropriate.


• Assess and adjust staffing throughout the shift to address callouts, high-acuity units, special events, emergent situations, or operational surges; ensure adequate coverage across assigned areas.


• Serve as the primary communication and coordination point between field personnel, Dispatch, hospital leadership, clinical teams, and external agencies including law enforcement and fire/EMS.


• Ensure compliance with departmental SOPs, post orders, safety standards, and regulatory requirements through active supervision, quality checks, and corrective follow-up.


• Identify safety hazards, operational deficiencies, security vulnerabilities, and equipment issues; implement immediate mitigation strategies and elevate issues to leadership as required.


• Support training, onboarding, and professional development efforts by reinforcing policy expectations, coordinating remedial training, and mentoring assigned personnel.


• Ensure readiness and proper functioning of security equipment including radios, alarms, access control systems, body-worn cameras, and weapons detection technology; initiate corrective actions when deficiencies are identified.


• Represent the Security Department with professionalism, modeling strong customer service, effective communication, and appropriate conflict-resolution skills in all interactions.


• Prepare and submit supervisory documentation including shift summaries, incident escalations, performance notes, and staffing concerns for Lieutenant or Manager review.


• Act as the incident commander during emergencies, implementing emergency plans, coordinating evacuations, and maintaining operational control until relieved by higher command.


• Perform all other duties as assigned.

Work Experience

• High school diploma or equivalent (GED)


• Three (3) years of security experience


• Completion of an approved de-escalation course on crisis intervention is required within 90 days of starting in the position.