Security Operations Supervisor (Full-Time)

Workstream; Chicago (IL); On-site; USD 52,000 - 70,000; Full time

Job summary

PalAmerican Security in Chicago is seeking a Field Supervisor to lead a team of security officers, ensuring top performance and client satisfaction. You will oversee daily operations, conduct candidate interviews, and guide training programs.

The role requires coordinating scheduling, payroll processes, and site orders. A valid driver’s license and at least one year of management experience are required to succeed in this field position.

Qualifications

• Minimum 1 year of management experience in a service organization.
• Must have a valid driver’s license with a clean driving record.
• High School Diploma or Equivalent required.
• Ability to commute throughout Chicago and surrounding areas.
• Proficiency in scheduling, operations, and payroll processes.

Responsibilities

• Overall responsibility for all security officers assigned to your chain of command.
• Interview and prep candidates for on-site interviews.
• Provide training and guidance to security officers.
• Identify suitable security officers for specific sites.
• Oversee evaluation processes for security officers and supervisors.
• Implement motivational and disciplinary actions.
• Visit security officers on sites to address issues.
• Develop training regimens and site orders for each site.
• Maintain inventory levels of PalAmerican Security property.
• Participate in job fairs and recruitment strategies.
• Ensure scheduling and payroll accuracy.
• Provide training at designated post locations.

Skills

Management

Scheduling

Customer service

Timekeeping

Driver's license

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Valid PERC and 20-hour certificate required. Must hold a valid driver’s license with a clean driving record. Minimum of two (2) years of management experience. Ability and flexibility to commute throughout Chicago and surrounding areas.

PalAmerican Security - Field Supervisor Needed

Are you a highly skilled and dynamic individual looking to lead a team of security officers to success? Do you thrive in a fast-paced, challenging environment where your leadership skills can shine?

PalAmerican Security, known for THE PalAmerican Security DIFFERENCE, is seeking a Field Supervisor to oversee all security officers, ensuring top-notch performance and client satisfaction. Join us in providing the finest security services while enjoying a supportive work environment that values your contributions.

Responsibilities include but are not limited to the following:

• Overall responsibility for all security officers assigned to your chain of command
• Conduct interviews and prepare candidates for On-Site interviews
• Provide training and guidance to security officers
• Identify suitable security officers for specific sites
• Oversee evaluation processes for security officers and supervisors
• Implement motivational and disciplinary actions
• Visit security officers on sites regularly to address any arising issues
• Develop training regimens and site orders for each site
• Maintain accurate inventory levels of PalAmerican Security property
• Participate in job fairs and recruitment strategies
• Ensure scheduling and payroll accuracy
• Provide training at designated post locations
• Perform other assigned duties as directed

Job Requirements:

• Minimum 1 year of managing experience in a service organization
• Experience in security, law enforcement, military, or customer service is desired
• Proficiency in scheduling, operations, and employee management
• Must be at least 21 years old with a valid driver’s license
• High School Diploma or Equivalent
• Working knowledge of personal computers and Microsoft Office software
• Ability to learn and operate timekeeping and payroll programs

Benefits:

• Flexible schedule
• Health, dental, vision, and life insurance
• Referral program

PalAmerican Security Care Culture

At PalAmerican Security, our CARE Culture is the cornerstone of our people-first approach and is embodied in every interaction:

• Curious – We embrace continuous learning and encourage team members to seek opportunities for growth and innovation.
• Accountable – We uphold our commitments and take responsibility for our actions.
• Respectful – We treat each other with dignity, celebrate diverse backgrounds, and support team wellbeing.
• Exceptional – We strive for excellence in all we do, delivering outstanding service without compromise.

Why CARE Matters

We believe that a caring culture is essential for our people to thrive. Our approach foster a safe, inviting environment where employees feel supported and appreciated—without fear of criticism. This foundation enables us to achieve greatness through accountability, recognition, and a shared passion for improvement.

How We Support and Reward Your Growth

• A rigorous hiring process ensures that every member of our team is well‑qualified and aligned with our values—creating a strong and sustainable culture.
• We recognize excellence through programs such as our monthly CARE awards—celebrating contributions at every level.
• With a promotion-from-within philosophy, ongoing training, and advancement opportunities, we support long-term career growth for our team members

PalAmerican Security is an Equal Opportunity Employer. We make employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable laws.

We are committed to fostering a diverse and inclusive workplace where every team member feels respected, valued, and empowered to succeed.

THE PALAMERICAN DIFFERENCE
With our depth of knowledge, our focus on innovation and our never-ending desire for self-improvement, PalAmerican is your best choice when looking for a dedicated security partner committed to exceeding your highest expectations.
SECURITY SERVICES FROM THE INDUSTRY'S TOP EXPERTS
Our mission is to provide our clients with the finest security services and products that enable them to run their operations with minimal effort, backed up with a strong commitment to our people. PalAmerican seeks to create and maintain an environment where every employee is rewarded according to their contribution and well supported by our company training.