Security Operations Supervisor

City of Charlotte; United States; On-site; USD 47,000 - 68,000; Full time

Job summary

The City of Charlotte's Aviation Department seeks a Security Operations Supervisor to lead security and incident response for airport operations. You will direct security activities, enforce ASP regulations, and coordinate with emergency services to protect people and property.

You will supervise Security Operations Agents, Coordinators, and Credentialing Officers, oversee training, maintain records, and prepare detailed reports while representing the department professionally.

Qualifications

• Thorough knowledge of 49 CFR Part 1542 and Airport Security Program.
• Experience with aviation security procedures and incident response.
• Ability to navigate airport operations and coordinate with stakeholders.

Responsibilities

• Act as primary contact for security incidents.
• Oversee response and investigation of security incidents.
• Supervise Credentialing Officers and training.
• Maintain records and produce reports.

Skills

Airport security knowledge

49 CFR Part 1542

Security Program familiarity

SOPs familiarity

TSA directives

Aviation radio procedures

Tools

Microsoft applications

WorkDay

E-Builder

Job description

Department: Aviation Department Salary: $34.40 - $49.43 Commensurate with Experience

Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions

SUMMARY

The Security Operations Supervisor oversees implementation of security requirements as stipulated in the Airport Security Program (ASP) and accompanying federal, state and local regulations. Develops, supervises, and participates in airport security and incident response activities of the Security Operations Agents, and Security Operations Coordinators. Supervises and participates in the work of Airport Credentialing Officers. Supervisor specific duties include organizing shift resources, preparing for and responding to minor and/or catastrophic events, assigning and routinely adjusting shift responsibilities, developing and conducting divisional training and administering comprehensive performance reviews. Also, responsible for developing, interpreting and issuing intricate verbal and written instructions. Supervisors must act decisively and exercise independent judgment within established policy, regulations and procedures in a dynamic, high paced airport environment. This position requires the ability to multitask, prioritize responsibilities, establish and maintain effective working relationships with emergency response, law enforcement, internal personnel and business partners while representing the Airport and the City of Charlotte in a professional, customer service focused manner

MAJOR DUTIES & RESPONSIBILITIES

• 1. Act as the primary point of contact and subject matter expert for security and other related incidents.
• 2. Oversee the appropriate response and investigation of all actual and potential security incidents.
• 3. Participate in the administration of the Security Notice of Violation which includes ensuring violations issued by subordinates are compliant with departmental, local, state, and federal rules, regulations, laws, and security directives and participate in appeal hearings.
• 4. Complete security related audits to airport infrastructure and tenants.
• 5. Oversees airport security related activities on airport property.
• 6. Oversees security response to alarms, medical and other calls for assistance and incidents on Airport property per appropriate protocols.
• 7. Assist airport stakeholders with matters related to security and airport operations.
• 8. Respond to airport emergencies and incidents, supervise and direct response of internal and external personnel in accordance with the National Incident Management System (NIMS), Airport Emergency Plan, Airport Security Plan, and other plans, policies, procedures, and regulations governing emergency response.
• 9. Establish and maintain effective working relationships.
• 10. Act decisively and exercise independent judgment within established rules, regulations, and procedures, to ensure the safety of persons and security of property. Respond calmly and effectively in emergency situations. Maintains situational awareness and takes appropriate action in response to potential hazards.
• 11. Liaise with other airport stakeholders to enhance security posture and incident response effectiveness.
• 12. Communicate effectively verbally and in writing, including operating radio equipment.
• 13. Proactively manage logistical requirements and other collateral assignments associated with a medium sized fast paced operating environment.
• 14. Maintain accurate records and produce succinct detailed reports. Review and edit submissions of subordinates.
• 15. Oversee the interaction of Credentialing officers with CLT customers to process various security-related background checks including fingerprinting, employee vetting and issuance of employee identification badges.
• 16. Oversee administration of training for employees who access secured areas and drive on the AOA.
• 17. Maintain accurate records and produce reports.
• 18. Represent the Aviation Department when management is not present.

SUPERVISORY RESPONSIBILITIES

• 1. Supervise and participate in the work of Security Operations personnel including Security Operations Agents, Security Operations Coordinators, and Airport Credentialing Officers, including organizing shift resources, assigning tasks, training, scheduling, conducting performance reviews, and relaying and following complex oral and written instructions.
• 2. Participate in the recruitment of subordinate personnel as required to fill vacant positions in a timely manner. Activities include coordination with Aviation Department Human Resources to post vacant positions, review applications and written assessments/questionnaires, conduct interviews, and select qualified candidates.
• 3. Review and edit submissions of subordinates.
• 4. Monitor the training progress and assist with employee development.
• 5. Conduct new employee onboarding.
• 6. Conduct employee separations.
• 7. Assist the Assistant Security Operations Manager with administrative responsibilities.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of: Thorough knowledge of 49 CFR Part 1542, Airport Security Program, CLT Security Standards, Security Operations Standard Operating Procedures, TSA issued security directives, national amendments, and information circulars related to airport security, or the ability to obtain such knowledge within 30 days of hire. Knowledge of aviation radio procedures/phraseology and ability to navigate on airport non-movement areas and movement areas or can obtain such knowledge within 30 days of hire. Knowledge of Microsoft applications (Word, Outlook, Excel, PowerPoint, Teams, SharePoint, One Drive, etc.), WorkDay, E-Builder, and other computer-based applications or the ability to obtain such knowledge within 30 days. Skill in: Skills to communicate