Director Infrastructure and Cloud

Sun Life Financial (U.S.) Services Company, Inc.; Wellesley (MA); On-site; USD 160,000 - 241,000; Full time

Benefits offered by this job

Vacation & sick time

Medical coverage

401(k) with employer match

Stock purchase program

Disability insurance

Parental leave

Adoption leave

Flexible work environment

Job summary

Sun Life seeks a Director of Infrastructure and Cloud Hosting to lead a skilled engineering team delivering IT infrastructure and cloud services with scalable delivery and architecture alignment. You will guide service delivery across O365, AD/LDAP, Wintel/Linux, Azure/AWS hosting, virtualization, storage, and DR planning, while managing budgets and staff development.

The role requires strong leadership, strategic vision, and the ability to drive standards, documentation, and collaboration

Qualifications

• Bachelor's degree strongly preferred in Information Technology or equivalent work experience.
• Advanced degree in Information Systems, Business, Planning, or a related field is a plus.
• 10 years leadership experience of a multi-site enterprise infrastructure organization
• Direct supervision and staff development experience
• Experience managing outsourced service and service providers

Responsibilities

• Ensures development and delivery of all products and services within the Sunlife DentaQuest Infrastructure and Cloud hosting vertical.
• Ensures service delivery for all key areas of the infrastructure (O365, Active Directory/LDAP, Wintel Servers, Linux Servers, Azure hosting, AWS hosting, Virtualization and physical hardware, Data storage as well as data backups, Virtual desktop (VDI) and desktop engineering)
• Assure Disaster Recovery is in place and tested as required for critical business services.
• Takes a leadership role in setting team vision and direction, ensures standards and policies are maintained, and systems and solutions are well documented, inventoried, and compliant with technical and operational standards, policies, and procedures.
• Develops benchmark measures (KPI’s, technical measurements, Performance targets and SLA’s) to evaluate productivity within both the team and technology.
• Manages division-level technical implementation projects.
• License and contract management for Infrastructure and supporting teams.
• Develops support plans and implementation strategies to meet the IT needs of the enterprise end-users.
• Lead financial management activities, including the creation and maintenance of the technical services budget - both operational and capital.
• Leads personnel management activities, including performance management and career development activities.
• Supports efforts to develop core competencies, processes, and disciplines and supports sharing of best practices.
• Interacts with business and IT teams as needed, as it relates to technical implementations and technical support.
• Working with the DQ Network Operations Center team to provide KA’s and training so more support is provided out of the NOC.
• Manage Capacity and Spend management across the infrastructure.
• Participates in activities to improve departmental and organizational performance - Improve KPI numbers.
• Performs other duties, as assigned.

Skills

Leadership

Customer focus

Self-starter

Attention to detail

Critical thinking

Delegation

Interpersonal skills

Presentation skills

Education

Bachelor's degree in IT or equivalent

Advanced degree in IS/Business/Planning

10 years leadership experience

Direct supervision experience

Tools

Microsoft stack

Unix stack

Citrix

VMware virtualization

Data protection

EMC SAN

AWS/Azure cloud

Job description

Job Description:

The Director of Infrastructure and Cloud Hosting is responsible for leading a highly skilled team of technical engineers in delivering our current and future IT Infrastructure and Cloud services with focus on efficiently and scalable delivery as well as working with the Infrastructure and Cloud architects to design the solutions needed to support a growing business. This includes delivering new services and enhancing new features in the existing services as well as managing the day-to-day delivery of the team to meet the immediate needs of the business. The Director takes a leadership role in setting team vision and direction, ensures standards and policies are maintained and systems and solutions are compatible with standard information systems architecture, tools, policies and procedures.

PRIMARY JOB RESPONSIBILITIES:

• Ensures development and delivery of all products and services within the Sunlife DentaQuest Infrastructure and Cloud hosting vertical.


• Ensures service delivery for all key areas of the infrastructure (O365, Active Directory/LDAP, Wintel Servers, Linux Servers, Azure hosting, AWS hosting, Virtualization and physical hardware, Data storage as well as data backups, Virtual desktop (VDI) and desktop engineering)


• Assure Disaster Recovery is in place and tested as required for critical business services.


• Takes a leadership role in setting team vision and direction, ensures standards and policies are maintained, and systems and solutions are well documented, inventoried, and compliant with technical and operational standards, policies, and procedures.


• Develops benchmark measures (KPI’s, technical measurements, Performance targets and SLA’s) to evaluate productivity within both the team and technology.


• Manages division-level technical implementation projects.


• License and contract management for Infrastructure and supporting teams.


• Develops support plans and implementation strategies to meet the IT needs of the enterprise end-users.


• Lead financial management activities, including the creation and maintenance of the technical services budget - both operational and capital.


• Leads personnel management activities, including performance management and career development activities.


• Supports efforts to develop core competencies, processes, and disciplines and supports sharing of best practices.


• Interacts with business and IT teams as needed, as it relates to technical implementations and technical support.


• Working with the DQ Network Operations Center team to provide KA’s and training so more support is provided out of the NOC.


• Manage Capacity and Spend management across the infrastructure.


• Participates in activities to improve departmental and organizational performance - Improve KPI numbers.


• Performs other duties, as assigned.

Salary Range:

$160,300 - $240,500

JOB REQUIREMENTS:

Education and experience

• Bachelor's degree strongly preferred in Information Technology or equivalent work experience.


• An advanced degree in Information Systems, Business, Planning, or a related field is a plus.


• 10 years leadership experience of a multi-site enterprise infrastructure organization


• Direct supervision and staff development experience


• Experience managing outsourced service and service providers

Certifications:

• Foundational Cloud Certifications (AWS Cloud Practitioner and/or Azure Fundamentals are required with higher levels of certification preferred


• IITL / ITSM certifications are a strong plus to demonstrate operational discipline


• The PMP certification can be a differentiator for a candidate

Ways of working

• Self-starter who takes responsibility


• Customer first delivery


• Attention to detail in all aspects of the job


• Ability to provide critical thinking and decision making


• Ability to delegate and manage priority across the team(s) and across the organization


• Strong interpersonal skills - both written and verbal. Ability to present visually

Technical skills

• Demonstrated knowledge and ability in multiple technology disciplines


• Requires strong understanding of both the Microsoft and Unix technology stack, Citrix and VMware Virtualization, Data Protection, and storage; both on prem via EMC SAN and cloud tiered storage administration


• Requires a strong understanding of the working of both the AWS and Azure Cloud stack - particularly but not exclusively in the hosting space


• String understanding and support for both system and data security


• Computer operations and customer service principles. Requires a clear understanding of computer systems and corresponding support requirements

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We’re proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [e-mail] to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category: IT - Application Development Posting End Date: 18/12/2026

Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future.

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