Security Operations Specialist

C.H. Robinson; Downers Grove (IL); Hybrid; USD 40,000 - 63,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

C.H. Robinson is seeking a Security Operations Specialist to join our team in Downers Grove, IL. You will oversee day-to-day security operations, coordinate security escorts, and conduct shipment risk assessments to protect goods in transit.

You will partner with internal teams and external security partners to maintain safety, risk management, and customer service standards in a hybrid role based in Downers Grove. Experience in security and logistics is preferred.

Qualifications

• 1 year of security, compliance, and/or customer service experience.
• 1 year of logistics experience.
• Ability to multitask under pressure while maintaining accuracy and attention to detail.
• Ability to understand and communicate drivers' temperature requirements, mileage, and hours of service during transit.
• Working knowledge of Microsoft Office and Teams.
• Preferred: Bachelor’s degree in supply chain or related field.
• Preferred: Knowledge of TSA and GDP practices.

Responsibilities

• Protects the integrity of high-value products being shipped by consistently applying established security processes and protocols.
• Liaises with local law enforcement, security contractors, and external partners to address security concerns and strengthen transport operations.
• Continuously monitors high-value freight during transit using surveillance systems, GPS tracking, and other tools to detect and elevate irregularities timely.
• Completes required data entry and confirms key Security Operations milestones, including departure, arrival, PODs, and related updates, using McLeod and other systems.
• Ensures required paperwork, including temperature downloads, pictures, PODs, and other supporting documents, is uploaded to load documents and customer records to support billing completion.
• Conducts shipment risk assessments to identify potential security threats and vulnerabilities along transportation routes.
• Handles escalations related to suspicious activity involving customer freight.
• Updates customer portals according to customer requirements.

Skills

Security experience

Logistics experience

multitask under pressure

Understand drivers' temperature, miles

Microsoft Office

Team communication

Education

Bachelor’s degree in supply chain or related field

Tools

Microsoft Office

Teams

Job description

C.H. Robinson is seeking a Security Operations Specialist to join our team. In this role you will support the safe and secure transportation of high-value freight. You will oversee day-to-day security operations, coordinate security escorts, conduct shipment risk assessments, and apply security protocols to protect goods in transit. You will partner closely with internal teams and external security partners to maintain high standards of safety, risk management, and customer service. This is a hybrid position based in our Downers Grove, IL location.

DUTIES AND RESPONSIBILITIES

• Protects the integrity of high-value products being shipped by consistently applying established security processes and protocols.
• Liaises with local law enforcement, security contractors, and external partners to address security concerns and strengthen transport operations.
• Continuously monitors high-value freight during transit using surveillance systems, GPS tracking, and other tools to detect and elevate irregularities timely.
• Completes required data entry and confirms key Security Operations milestones, including departure, arrival, PODs, and related updates, using McLeod and other systems.
• Ensures required paperwork, including temperature downloads, pictures, PODs, and other supporting documents, is uploaded to load documents and customer records to support billing completion.
• Conducts shipment risk assessments to identify potential security threats and vulnerabilities along transportation routes.
• Handles escalations related to suspicious activity involving customer freight.
• Updates customer portals according to customer requirements.
• Attends required training and staff meetings.
• Maintains a safe working environment through accident prevention, equipment preservation, and safe working practices.
• Maintains a positive and professional demeanor with customers, visitors, and co-workers.
• Adheres to applicable policies and procedures.

QUALIFICATIONS

• Required: 1 year of security, compliance, and/or customer service experience.
• Required: 1 year of logistics experience.
• Required: Ability to multitask under pressure while maintaining accuracy and attention to detail.
• Required: Ability to understand and communicate drivers' temperature requirements, mileage, and hours of service during transit.
• Required: Working knowledge of Microsoft Office and Teams.
• Preferred: Bachelor’s degree in supply chain or related field.
• Preferred: Knowledge of TSA and GDP practices.
• Preferred: Clear and confident verbal and written communication skills.
• Preferred: Analytical approach to problem solving.
• Preferred: Ability to work independently in a team-oriented environment.
• Preferred: Experience with conflict resolution and escalated issue management.
• Preferred: Demonstrated emotional intelligence and professional judgment.
• Preferred: Advanced knowledge of the supply chain industry, including regulations and customer requirements.

Values a diverse and inclusive work environment.

Compensation Range

Compensation Range $29.18 - $46.25. The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Equal Opportunity. C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Benefits

EOE\Disabled\Veteran

Your Health, Wealth and Self. Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps.
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek.

Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.