Security Operations Manager, New Albany, OH

marksman; New Albany (OH); On-site; USD 84,000 - 102,000; Full time

Benefits offered by this job

Insurance: medical, vision and dental

Short term disability

Identity theft protection

Paid training

Paid time off

Career advancement opportunities

Employee referral bonus program

Employee assistance program (EAP)

Continuous learning opportunities

Job summary

Marksman Security in New Albany, Ohio is seeking a Security Operations Manager (SOM) to lead the site security team, oversee daily operations, and manage incident escalations for client sites.

You will partner with site leadership, coordinate staffing and payroll, ensure training and compliance, and deliver regular reports to clients. This role requires at least 3 years' management experience and a strong background in security operations.

Qualifications

• Minimum of 3 years of Management experience.
• Significant scheduling experience.
• Leadership qualities; people management, communication, and problem-solving skills.
• Excellent presentation skills with proven ability to influence key business partners.
• Strong organization and planning skills.

Responsibilities

• Accountable for managing site security operations team, ensuring all client security policies and procedures and other relevant documentation is adhered to.
• Lead vendor security team response for crisis management events across multiple accounts.
• Responsible for ensuring that all vendor security staff are trained and knowledgeable to client standards when on post.
• Provide clients with reports, briefings, and other requested information on a frequent or ad hoc basis.
• Responsible and accountable for ensuring that the security vendor team has the tools and equipment necessary to carry out their prescribed duties.
• Responsible for the scheduling of the officers and ability to handle the payroll on a weekly basis accurately.
• Collaborate with onsite clients on all operational security needs as identified.
• Accountable to implement and ensure robust post and shift handover procedures.
• Comply with the site standardized guarding models, only deploying additional resources upon receipt of prior client approval.
• Ensure an effective communications plan is implemented and documented throughout all levels of the security team.
• Ensure that supervisory visits to assigned posts are occurring on a daily basis and documented accordingly.
• Accountable and responsible for ensuring that all security vendor staff maintain confidentiality management and privacy standards in accordance with client and relevant legislation.
• Manage and direct an effective leadership team on site.
• Routinely measures and assesses the proficiency and effectiveness of the communication center team.
• Immaculate presentation that adheres to the prescribed dress code.

Job description

Marksman Security is built on serving our clients and building careers - just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Salary $ $93,000 Annually

Security Operations Manager (SOM) The SOM will be responsible for managing and developing the security team. The SOM will lead the security team through daily operations and all incident escalations. The SOM partners and supports site-based security leadership to ensure all identified client security needs are addressed.

Responsibilities include but are not limited to:

• Accountable for managing site security operations team, ensuring all client security policies and procedures and other relevant documentation is adhered to.
• Lead vendor security team response for crisis management events across multiple accounts.
• Responsible for ensuring that all vendor security staff are trained and knowledgeable to client standards when on post.
• Provide clients with reports, briefings, and other requested information on a frequent or ad hoc basis.
• Responsible and accountable for ensuring that the security vendor team has the tools and equipment necessary to carry out their prescribed duties.
• Responsible for the scheduling of the officers and ability to handle the payroll on a weekly basis accurately.
• Collaborate with onsite clients on all operational security needs as identified.
• Accountable to implement and ensure robust post and shift handover procedures.
• Comply with the site standardized guarding models, only deploying additional resources upon receipt of prior client approval.
• Ensure an effective communications plan is implemented and documented throughout all levels of the security team.
• Ensure that supervisory visits to assigned posts are occurring on a daily basis and documented accordingly.
• Accountable and responsible for ensuring that all security vendor staff maintain confidentiality management and privacy standards in accordance with client and relevant legislation.
• Manage and direct an effective leadership team on site.
• Routinely measures and assesses the proficiency and effectiveness of the communication center team.
• Immaculate presentation that adheres to the prescribed dress code.

Requirements, Special skills, and attributes include:

• Minimum of 3 years of Management experience
• Relevant physical security background experience, licensing, and certificates as applicable according to the local legislation.
• Significant scheduling experience.
• Leadership qualities; people management, communication, and problem-solving skills.
• Excellent presentation skills with proven ability to influence key business partners.
• Strong organization and planning skills.
• Proficient in the use of MS Office suite.
• Ability to multitask and work under tight deadlines in a fast-paced environment.
• Think through problems for logical solutions and remain calm and professional under stress.
• Ideal candidates must have previous experience in corrections, law enforcement, military security, account management, armed or unarmed guard/officer experience and or other related fields.

Benefits:

• Insurance: medical, vision and dental
• Short term disability
• Critical care/Hospital Indemnity
• Complimentary life insurance
• Legal assistance/guidance
• Identity theft protection
• Paid training
• Paid time off
• Competitive compensation
• Career advancement opportunities
• Employee referral bonus program
• Employee assistance program (EAP)
• Continuous learning opportunities through LMS
• Employee recognition events
• Employee performance incentives/rewards
• Professional growth and development opportunities

Jobsite Location: New Albany, Ohio ( Unable to disclose clients name)

Schedule : Monday-Friday Typically 8am-4:30pm, however they must be available 24/7 to respond to site issues when things arise.