Security Operations Manager (88564)

Inter-Con Security; Pasadena (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Inter-Con Security Systems in Southern California seeks an experienced Operations Manager to oversee a diverse municipal services portfolio. You will lead approximately 100 employees across multiple sites, coordinate site leaders, and ensure outstanding client service while managing fleet resources and incident response.

This role requires strong multi-site leadership, workforce planning, and the ability to balance competing priorities.

Qualifications

• Experience leading dispersed security teams across multiple locations.
• Proven ability to manage client-facing operations with professional stakeholder relationships.
• Strong organizational skills and ability to adapt in a dynamic environment.
• Experience with recruiting and staffing initiatives.

Responsibilities

• Oversee approximately 100 employees across several sites.
• Lead site leaders, supervisors, and operational staff.
• Maintain client relationships and ensure service excellence.
• Coordinate fleet maintenance, readiness and logistics.
• Respond to incidents and operational concerns.

Skills

Multi-site operations leadership

Staff management

Client relationship management

Incident management

Fleet operations

Recruiting & staffing

Time management

After-hours responsiveness

Job description

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

Inter-Con is Everywhere Security Matters.

Job Summary

We are seeking an experienced and highly organized Operations Manager to oversee a diverse portfolio of municipal service and public-facing operations throughout Southern California. This role offers the opportunity to lead multiple contracts, manage a large workforce, build strong client relationships, and oversee critical operational resources across several locations. This position will oversee approximately 100 employees and a fleet of roughly 30 vehicles while supporting multiple client sites throughout the region. This is an excellent opportunity for a proven operations leader who thrives in a fast-paced environment, enjoys balancing multiple priorities, and excels at developing teams while maintaining exceptional client service.

Key Responsibilities

• Lead and support approximately 100 employees across multiple locations.
• Manage site leaders, supervisors, and operational staff.
• Build and maintain strong relationships with client stakeholders and community partners.
• Conduct regular site visits to ensure operational excellence and employee engagement.
• Coordinate recruiting, onboarding, staffing, scheduling, and workforce planning efforts.
• Train personnel on site-specific requirements and operational procedures.
• Respond to incidents, service concerns, and urgent operational matters.
• Oversee fleet operations, including vehicle maintenance, repairs, inspections, and readiness.
• Monitor contract performance and ensure compliance with client expectations.
• Balance competing priorities across multiple locations while maintaining service quality.

Preferred Qualifications

• Experience managing multi-site operations, security, parking enforcement, municipal services, or similar service-based contracts.
• Strong background leading dispersed teams across multiple locations.
• Experience managing client-facing operations and maintaining professional stakeholder relationships.
• Demonstrated ability to prioritize, organize, and adapt in a dynamic environment.
• Experience supporting recruiting and staffing initiatives.
• Knowledge of incident management and operational escalation procedures.
• Experience overseeing vehicle fleets, maintenance programs, or mobile operations.
• Comfortable working with government agencies, public-sector clients, or law-enforcement-related environments.

Work Environment and Travel

• Regular travel between assigned client sites throughout Southern California.
• Personal vehicle required for site visits.
• Primarily Monday-Friday schedule, with flexibility to respond to urgent operational issues after hours when needed.
• Combination of office, field, and client-site work.

Why Join Us?

• Lead a large, geographically diverse operation.
• Manage a substantial employee population and fleet operation.
• Work directly with a variety of stakeholders and community partners.
• Join a collaborative environment with supportive leadership.
• Opportunity to make a measurable impact across multiple client locations and service programs.

If you are an operations professional who enjoys solving complex challenges, leading teams, and driving service excellence across multiple locations,

Duties, responsibilities and activities may change at any time with or without notice.

Inter-Con Security Systems is an Equal Opportunity Employer - Disability/Veteran.