Security Control Room Operator

FCS Security Services, Inc.; Houston (TX); On-site; USD 44,000 - 62,000; Full time

Job summary

FCS Security Services, Inc. is seeking a Security Control Room Operator to centralize monitoring of CCTV, access control, and alarms, ensuring timely detection and response to security events.

You will document incidents, dispatch personnel, and maintain situational awareness while communicating with on-site staff, clients, and responders. Training provided; start date anticipated in November 2026.

Qualifications

• Valid Texas Level II Security Guard License.
• Current CPR certification.
• Ability to begin on November 1, 2026.
• Able to pass drug, background, and driving checks.
• Authorized to work in the United States.
• 18+ years old (21+ for driving roles).
• Proficient English communication, reading and writing.
• Able to meet physical demands (lifting up to 40 lbs., long periods of standing).
• Security, customer service, military, or law enforcement background helpful but not required.
• No time off during first 90 days except emergencies.

Responsibilities

• Monitor CCTV cameras, access control, alarms, and security systems.
• Maintain continuous awareness of site activities and events.
• Dispatch security officers and emergency personnel as needed.
• Monitor and control facility access and verify authorization.
• Respond to alarms and emergencies per post orders.
• Document incidents and activities in logs/reports.
• Communicate with on-site personnel, supervisors, clients, and responders.
• Investigate alerts and escalate when necessary.
• Track officer locations and maintain field communication.
• Maintain records of incidents, equipment status, and operations.
• Conduct system checks to ensure equipment functions properly.
• Provide customer service to employees, visitors, and contractors.
• Follow site procedures, emergency protocols, and company policies.
• Maintain a clean, professional, and organized work environment.

Skills

CCTV monitoring

Alarm response

Incident documentation

Effective communication

Multitasking under pressure

Education

Texas Level II Security Guard License

CPR Certification

Tools

Access control systems

Surveillance systems

Alarms systems

Job description

As a Security Control Room Operator, you will serve as the central point of coordination for security operations by monitoring surveillance systems, access control systems, alarms, and other security technologies. You will be responsible for identifying and responding to security incidents, dispatching appropriate personnel, documenting events, and maintaining continuous situational awareness to ensure the safety and security of the facility.

The ideal candidate is detail-oriented, professional under pressure, and capable of monitoring multiple systems simultaneously while maintaining accurate records and communicating effectively with security personnel, management, emergency responders, and client representatives.

JOB DESCRIPTION

• Monitor CCTV cameras, access control systems, alarms, and other security systems
• Maintain continuous awareness of all site activities and security events
• Dispatch security officers and emergency personnel as needed in response to incidents
• Monitor and control facility access while verifying authorized entry and exit
• Respond to alarms, emergencies, and suspicious activity in accordance with post orders and company procedures
• Document all incidents, observations, and activities in daily logs and reports
• Communicate effectively with on-site personnel, supervisors, clients, and emergency responders
• Investigate security alerts and elevate issues to management when necessary
• Track officer locations and maintain communication with field personnel
• Maintain accurate records of incidents, equipment status, and operational activities
• Conduct system checks to ensure security equipment is functioning properly
• Provide exceptional customer service to employees, visitors, and contractors
• Follow all site-specific procedures, emergency response protocols, and company policies
• Maintain a clean, professional, and organized work environment

REQUIREMENTS

• Must possess a valid Texas Level II (Non-Commissioned) Security Guard License
• Must possess a current CPR Certification that does not expire within the next 6 months.
• MUST be able to begin employment on November 1, 2026.
• Must be able to pass a drug screening, driving record check and background check
• Must be authorized to work in the United States
• Must be at least 18 years old or 21 or older for any driving position
• proficient English language communication, reading, and writingskills
• Able to meet all physical demands, including occasional lifting (up to 40 lbs.), and performing tasks such as bending, climbing, running, walking, and standing for long periods of time as needed
• Previous security, customer service, military, or law enforcement experience is helpful but not required
• Employees are not permitted to take time off during the first ninety (90) days of employment, except for approved emergencies or legally protected leave